Administrator / Receptionist

The post holder will work closely with the AdministrationManagerand the team to provide a full administrative and secretarial service. Key tasks for the post holder are tocoordinateand provide administrative support to all staff within the service, including taking and processing referrals, usually by email, entering these on the clinical recordkeeping system, managing the appointment system, handling client information, answering phone calls to the service and covering reception.

The post holdermayoccasionally be expected to undertake workfrom various bases when required., To provide a comprehensive administrative and information service to the Primary Intermediate Mental Health Team, in respect of managing of appointments, dealing with correspondence, composing routine and non-routine letters as required and other documentation related to the service and taking personal responsibility for confidential issues.

We are looking for a conscientious, punctual and reliable member of staff. Someone with personal confidence that is able to work flexibly with own initiative as well as part of a team.

The person undertaking this role needs to be able to demonstrate emotional resilience and the ability to manage sensitive and complex communications within a mental health service. The ability to respond calmly and professionally in emotionally demanding situations is essential.