Administrator / Receptionist

Responsible for welcoming visitors, handling phone and email enquiries, and supporting day-to-day administrative tasks. Duties include acting as the first point of contact for parent and third-party enquiries, assisting staff and students, handling correspondence, and ensuring safeguarding procedures (such as signing in visitors) are followed. The role requires strong communication, organisation, and confidentiality skills. Main responsibilities:

• Provide the school with a first point of contact for all visitors/callers, responding to enquiries where possible or referring to appropriate member of staff as required
• Managing parent/carer enquiries and visitors to the school
• Follow school security procedures regarding access and entry to the premises for all visitors
• Handle difficult situations and issues with sensitivity and calmness, ensuring you are always aware of the safeguarding of pupils, Data Protection issues and the need for strict confidentiality at all times, reporting any concerns to the appropriate person
• To provide general administrative assistance including texting/emailing, letters, printing and scanning
• Manage the school Admin Inbox and prioritising urgent work
• Manage internal and external post/packages
• Use of Mail Merge to enable efficient processes of sending out messages to parents/carers
• Manage Online Payments for educational visits/trips, catering and parental financial contributions
• Format letters/documents to ensure consistency with all communications
• Help ensure ongoing projects are organised by reviewing schedules and setup requirements regularly
• Set up and manage the booking process for co-curricular clubs ensuring communication is sent to parents/carers
• Trip Administration to include coach bookings, payments, consent, communication
• Ensure all appropriate information and communications are disseminated to appropriate staff
• Set up and manage online booking processes for all parent evenings, Year 6 open events including creation of Google Forms
• Provide administrative support and assist front of house at parent events including academic review days/evenings, Year 6 Open Evenings/Mornings
• Supporting with First Aid duties with any students who present themselves unwell or require medical attention
  
  Educated to at least 5 GCSE Grade 4/C standard (or equivalent) in English and Mathematics
• Previous Administrative/Reception Experience
• First Aid Qualification (or willingness to undertake)
• Ability to maintain confidentiality and deal sensitively with related issues/individuals with tact, diplomacy and discretion
• Ability to work quickly, methodically and accurately under pressure and act flexibly to support others and respond to unplanned situations
• Excellent communication with people at all levels of the organisation
• Ability to demonstrate literacy and numeracy skills, including attention to detail
• Excellent Customer Service skills
• Have good working ICT Knowledge
• Able to work flexibly to attend Parent/Carer events as required
  
  At Henley Bank High School, our aspiration is for all our staff and students to leave our school with practical wisdom gained through the teaching of intellectual, moral, civic and performance virtues.
We are a successful secondary school based in Brockworth, extremely close to junction 11a of the M5. The school has consistently been achieving excellent academic results over the past few years with the GCSE results of 2023 being in the top 1% of results in the country, as well as the highest results for any non-selective school in Gloucestershire. We opened our Sixth Form in September 2024 and are really excited to see what the next stage in the school's journey will be. A crucial element of the school's vision is ensuing that we are preparing our young people for the world of tomorrow. This role plays an essential part in achieving this. Greenshaw Learning Trust is a highly successful multi academy trust that provides excellent quality, comprehensive and inclusive education through primary schools and secondary schools. Our schools are based in London, Surrey, Berkshire, Gloucestershire and South Gloucestershire, Bristol and Plymouth. We also have three shared service hubs where our central teams can be based out of. We are building a family of like-minded schools, that collaborate to provide mutual support, share their good practice and learn from each other, whilst retaining and developing their own distinctive character. We thrive from collaboration at every level. We encourage a culture of sharing ideas and learning from one another. As a Trust of schools, we are 'Always Learning'.


• Generous pension scheme
• Blue Light Card
• Eligibility for Teacher Art Pass (teaching staff only)
• An Employee Assistance Programme
• Gym Discounts
• Free eye tests
• Cycle to work scheme
• Being part of a great team and expanding organisation