Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for an Administrator Receptionist to join our busy Walsall Service. Our Administrator team here at Change Grow Live play an integral part in supporting the team in our mission, proving administrative and clerical support to our teams enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals. Acting as our first point of contact our Admin team are the face of our service, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people's lives. Where: Walsall Full Time Hours: 37.5 hours per week Full Time Salary Range: £25,077.00 (dependent on experience, pro rata for part time) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role:

• Be the first point of contact within the service
• Provide organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectives
• Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary
• Complete effective processing of correspondence/data entry as required.
• Minute take at partnership and clinical meetings as required
• Collate, monitor, and report data/information and statistics as required
• Carry out photocopying as required
• Ensure that all admin, record-keeping, and communication within the project are maintained
  
  Knowledge of general office procedures
• IT literacy including proficiency in word processing, excel spreadsheets and other MS applications
• Good interpersonal skills and a willingness to work flexibly as part of a team
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
• Confident and effective communication skills, both verbally and in writing and solid numeric skills
• Excellent organisational and time management skills
• Able to take responsibility for your own personal development, identifying personal training needs and participating in regular supervision and appraisal
• Be flexible to work across operational sites as required
• Minute taking experience would be an advantage
  
  Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
  
  25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Flexible working arrangements
• Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Participation in the Refer-a-Friend scheme