Administrator - CYPS Therapy Services

The Gloucestershire children's therapy services are seeking an administrator to join our team supporting Children's physical therapies such as Speech and Language Therapy and Physiotherapy. The services are looking for enthusiastic, flexible and supportive workers. The successful candidates will be a part of a busy and friendly team supporting therapy services and children and young people's access to these. The team offers regular supervision and training will be provided in order to use the systems in place.,

• To provide effective administrative support to the Children's Therapy Teams.
• To develop a thorough understanding of the service and processes used including referral and treatment pathways and links with other children's services.
• Efficiently use System 1 and other databases to record and track the patient's treatment pathway including, clinic appointments and outcomes.
• Efficiently use appropriate systems to collect, collate and report data and information in an accurate format (e.g. Microsoft Excel, Word, PowerPoint).
• Responds to all colleagues in a positive, professional and helpful manner. Takes the 'wider view' at all times and builds good working relationships.
• Communicate effectively with a wide range of people including colleagues and members of the public, ensuring at all times that a professional approach is presented.
• To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, to propose changes to working practices to maximise efficient/effectiveness of role.
• To adopt a flexible and supportive role within the administration team by assisting with workload in the absence of colleagues to maintain a robust and quality service.
• Carrying out general administrative tasks for the department to agreed standards and timescales, e.g. photocopying, sending out correspondence and documents, etc.
  
  We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.