Administrator - Church Surgery

The post-holder is a Care Navigator.

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the team in delivering a professional service to the entitled patient population. Duties can include but are not limited to welcoming patients and also to assist with total triage requirements, whilst supporting the team with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.

The post-holder will also provide support to the administration team as required.

We are looking for an enthusiastic person to join our experienced team. Full training will be available for the right person, excellent communication skills and to be effective in communicating and understanding patient needs.

The Practice is conducted from a beautiful purpose built, converted church. We are fortunate to be situated on the Cambrian coast in the town of Aberystwyth which is surrounded by mountains. The Practice area is from approximately Furnace to the North, Llanon to the South and Cwmystwyth to the East. Our team includes five GPs, an ANP, three Practice Nurses, three Health Care Assistant, as well as our Practice Manager, reception, pharmacy technicians and administration staff. We are a training practice and support registrars and medical students.