Administrator Abersychan Group Practice

This position will require the successful candidate to split their hours between reception / care navigation duties and administration duties. This is a varied, sometimes challenging position but is also interesting and a fulfilling position, working in two different departments. Main duties of the job Duties to include, but not limited to Answering incoming telephone calls, making, changing and cancelling appointments. Signposting patients to the most appropriate service for their need. Dealing with repeat prescription requests with the help of the prescribing team., 1) Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. 2) Deal with all general enquiries, explain procedures and make new and follow-up appointments. 3) Word Processing / Excel / IPlato / WCCG / GP Links / Child Health/ Registrations / EMIS 4) Photocopying, Scanning and safe recording onto patients records 5) Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Care Navigation training is provided within first 3 months. 6) Promote Self-Care, use of the Common Ailment Scheme, Digital Tools (e.g. NHS Wales App), Practice Website and local wellbeing services 7) Stationery Ordering for your own Department via management team. 8) Self Help for incidents that arrive for Telephones / Printers / photocopiers etc. 9) Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. 10) Enter requests for home visits into the home visits book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. 11) Action repeat prescription requests and ensure that they are ready for collection by the patient, in line with Practice protocol with the help of the Prescribing team. 12) Take action on clinicians requests for further information/patient contact information etc. (including computerised Practice notes), ensuring completion of all associated paperwork. 13) Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same. 14) Enter patient information on to the computer as required. 15) Ensure visitors to the practice sign in the visitors book and are looked after at all times. 16) Handle appointment bookings and cancellations efficiently 17) Work closely with GPs, Nursing Staff including Link Workers 18) Must have the ability to work as a team member at all times.

Essential

• English GCSE Lev C or equivalent
• A commitment to professional development
Desirable
• Intermediate Level Microsoft Office, Excellent numeracy skills
• Excellent keyboard and computer skills
• Excellent communication skills
Desirable
• Driver / owner of car as we work at two different sites in Abersychan and Garndiffaith
Experience Essential
• Experience of working in a public reception environment
• Experience of working within Microsoft Office
• Experience of dealing face to face and on the telephones with the general publi
Desirable
• Experience of telephone switchboard operation
• Experience of computerised system
Person Specification Qualifications Essential
• English GCSE Lev C or equivalent
• A commitment to professional development
Desirable
• Intermediate Level Microsoft Office, Excellent numeracy skills
• Excellent keyboard and computer skills
• Excellent communication skills
Desirable
• Driver / owner of car as we work at two different sites in Abersychan and Garndiffaith
Experience Essential
• Experience of working in a public reception environment
• Experience of working within Microsoft Office
• Experience of dealing face to face and on the telephones with the general publi
Desirable
• Experience of telephone switchboard operation
• Experience of computerised system
  
  Abersychan Surgery covers two sites at Abersychan and Garndiffaith. We are an extremely busy practice covering 10,600 patients.
The successful candidate would report to both the Head Receptionist whilst covering reception duties and the Office Manager whilst covering Admiration duties. The Team works well and look out for each other with a high work ethic, which is what is required under the current demands. The staff have a great working atmosphere and are more than happy to give help to those who require it.