Administrator

The post holder will support the effective management of the service through the preparation, validation, monitoring, and reporting of waiting list and performance data, ensuring accuracy, compliance, and timely service delivery. The role will also provide administrative leadership, operational support, and business continuity during periods of Team Leader absence., The postholder will provide comprehensive administrative and clerical support to the Adult Audiology Department, ensuring the efficient coordination of patient services and appointment management. The role involves handling patient enquiries, processing referrals from multiple sources, maintaining accurate records, and managing appointment bookings, cancellations, and scheduling in line with Trust policies and procedures. The successful candidate will be using a range of healthcare and administrative systems, including Auditbase, Meditech, ERS, Microsoft Office, and NHS Supplies, and will support the effective management of patient pathways.

The position requires excellent organisational, communication, and data management skills, together with the ability to work effectively with patients, clinicians, managers, and external stakeholders. The post holder will contribute to the delivery of a high-quality, patient-centred service by supporting performance monitoring, service improvement, and the achievement of key operational targets.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.