Administrator

We are looking for an organised, professional and approachable Administrator to provide support to our Evening and Night Nursing Team service in the delivery of a new Worcestershire 24/7 Palliative and End of Life Care Advice Line. This is an exciting opportunity to be part of a countywide service providing timely advice, telephone triage, symptom management guidance, reassurance and care coordination for patients in their last year of life, their families, carers, care homes and professionals. The role would involve supporting timely answering of urgent telephone enquiries, recording data and information and supporting the triage clinician in the smooth running and development of this new service. Working as part of an integrated model with SPA, Evening and Night Nursing, Neighbourhood Teams and Specialist Palliative Care services, you will help people remain in their preferred place of care and reduce avoidable crisis escalation and hospital admission. Posts are available full or part time covering evenings, nights, weekends and bank holidays. Working hours and pattern will be discussed and agreed as part of the recruitment process. Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements, In this role, you will provide administrative support to help the smooth running and development of this new service within the Evening and Nights service. A typical shift may include answering urgent telephone enquiries, managing emails and correspondence and supporting accurate record keeping. You may also undertake general office duties such as typing, data inputting, filing, scanning and maintaining information systems. The role will involve liaising with colleagues, service users and external contacts in a professional and helpful manner, while ensuring confidentiality and attention to detail at all times. You will need to manage and prioritise your own workload, use initiative, and work flexibly as part of a supportive team, providing cover during busy periods or staff absence where required.

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities. What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities
If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust Sharing your data -As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.