Administrator

As our Administrator at Practice Plus Group MSK & Spinal Service, Lincolnshire you will provide a comprehensive administration service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient centred approach of the team. This is a full-time role working 37.5 hours a week, Monday to Friday 9 am to 5 pm based at North Hykeham, Lincoln., Being a member of the administration team, working in a fast-paced environment, you will also be responsible for:

• Ensure data confidentiality is maintained at all times
• Contacting patients within scheduled times to book their appointments
• Ensure all relevant information regarding their appointment is sent to patients
• Update patient administration electronic records to reflect patient contact
• Answering the telephones and dealing with patient or customer queries
• Monitoring and clearing administration task lists to ensure the service meets its performance targets
• Answering email queries from external customers or colleagues
• Directing of discharges to the appropriate service
• Contribute to the team objective of meeting all Key Performance Indicators (KPIs)
• Maintaining the Health and Safety and cleanliness standards in the office
• Preparation and transporting outgoing post daily (on site at Business Park)
• Maintain compliance with mandatory training
• Any other administrative support tasks as required
  
  You will be an experienced administrator with:
• Previous administration experience in a similar setting
• Competent data entry ability
• Sound knowledge and understanding of IT and software packages (Word/Excel)
• Excellent Communication skills (Written and Phone)
• Ability to prioritise and work on own initiative
Just as important though is your flexibility, belief in teamwork and your ability to use your initiative, follow instructions and prioritise a busy workload.


• A salary of £24,804 per annum
• Work 37.5 hours per week
• An extensive range of wellbeing and lifestyle benefits
• Working within a friendly and supportive team
• The support you need to grow in your role and continue your professional development
• 25 days holiday increasing with service up to a maximum of 28 days plus bank holidays