Administrator

The Early Intervention Team Administrator will provide administrative support to the local CAMHS Early Intervention Service. They will work within service level standards to deliver an efficient and effective service; dealing with telephone and personal enquiries from patients, carers and members of the public, GPs and other healthcare professionals and statutory and non-statutory organisations. The Early Intervention Team Administrator will provide non-clinical information and advice to patients and relatives within the boundaries of the role. Also, taking accurate messages, responding appropriately and passing information on in the appropriate manner; escalating issues to clinical staff appropriately.,

• Create and update patient electronic records and other relevant documentation.
• Schedule appointments as necessary, ensuring patients are notified of any changes to appointments.
• Complete relevant typing, photocopying, scanning, faxing, filing and maintenance of up-to date IT systems.
• Record all system information accurately, updating call information, registering call backs from patients, and bringing all new information to the relevant line manager's attention.
• Provide monthly statistics on throughput to team manager as requested.
• Support the Early Intervention Team with general administrative duties, sending appointments, data quality and capture using appropriate systems, audio typing, filing, taking messages, dealing with queries over the telephone and face to face, photocopying.
• Provide cover as and when necessary.
• Any other administrative duties to support the team as and when required by team manager, Staff are the heartbeat of our organisation! You'll have direct liaison with your Service Manager and Head of Service to develop your career. You'll receive monthly supervision to support bespoke training, development offers, and our leadership and development programme, see the "Staff rewards and wellbeing handbook" for more details.
  
  CNWL have a pioneering history of improving health outcomes in people's lives, by providing physical and mental health services at GPs, clinics, hospitals, and in the community. To find out more about CAMHS please CLICK HERE.
  
  We take flexible working seriously, and will always be open to discussion to meet our workforce's competing work-life demands #TalkAboutFlex
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