Administrator

Job Title: Administrator Location: MITIE Defence UK, Technical Services, Building 680, Royal Air Force Mildenhall IP28 8NF Contract Type: Full-Time Permanent Contract Hours: 40 hours per week, Monday to Friday. Holidays: 25 days a year plus UK bank holidays Reporting to: Performance and Helpdesk Manager Job Overview We are seeking a proactive and detail-oriented Administrator to support the delivery of facilities management services at RAF Mildenhall. The successful candidate will act as a key point of contact for internal and external stakeholders, ensuring service requests, compliance records, and administrative processes are managed efficiently and professionally. Main Duties Administrative Support

• Respond to incoming calls and emails, logging customer requests accurately.
• Raise reactive work orders and purchase orders.
• Monitor and close jobs, attaching relevant documentation.
• Ensure accurate and timely data entry and reporting.
• Prepare reports, trackers, and month-end documentation.
• Maintain asset registers, uniform/equipment inventories, and filing systems.
• Support site managers and Senior Leadership Team (SLT) during absences.
• Assist with audits and document archiving.
General Administration Manage diaries, schedule meetings, take minutes, and arrange events.
• Create and manage documents, spreadsheets, and presentations.
• Compile reports and support the production of key documents.
• Maintain confidentiality and professionalism in all communications.
• Maintain clear communication with clients and internal teams.
• Attend meetings, training sessions, and contribute to team updates.
Fire and Minor New Works Administration
• Schedule, coordinate, and monitor planned maintenance and project activities across fire safety systems and minor new works.
• Maintain accurate and auditable records relating to fire compliance, inspections, quality assurance checks, certifications, defects, remedial actions, and asset information.
• Coordinate works with customers, subcontractors, and internal teams.
• Stock monitoring, ordering, issue logs, and record maintenance.
• Assist the Minor New Works team with raising purchase orders, Statements of Need (SONs) and following up on works instructed.
What we are looking for Essential
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong organisational and multitasking skills.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication.
• Personable and collaborative, with a customer-focused approach.
• Customer service experience
• Ability to obtain security clearance
Desirable
• Facilities maintenance or building services experience
• Knowledge of Maximo
• Experience within MOD or defence environments
Benefits: This is an excellent opportunity to join a supportive and professional team within a high-profile defence environment, with opportunities for development and progression.
• Competitive salary and benefits package.
• 25 days of holiday per year plus UK bank holidays.
• Use of onsite Gym post probation
• Opportunity to work in a dynamic and diverse environment.
• Career development and training opportunities.
• Access to Mitie's employee benefits via the Celebration Hub.
Additional Information MOD security clearance and DBS Standard required. To meet national security vetting requirements, you will normally need to have been resident in the UK for at least 5 years for Security Clearance. Proof of right to work in UK essential. About the company Mitie is a business of 77,500 colleagues making us the UK's leading facilities management company. Mitie's vision is to work together to deliver the exceptional, every day. It is a commitment we make to our customers day in, day out. We are built on integrity and trust. We always go the extra mile to get the job done. We champion diversity and inclusion and have six employee networks offering supportive spaces for military veterans, parents and carers, LGBTQ+, women, disabled colleagues, and for all races and ethnicities. Mitie has a comprehensive and practical approach to achieving net zero carbon. A wide variety of benefits are available to employees, including additional leave purchase, Give as You Earn, Salary Finance, Save as You Earn, Share Incentive Plan, Cycle to Work, purchase of private medical cover, life cover, technical equipment, childcare vouchers, and more. A reward and recognition scheme are in place, and a wide variety of high street discounts are available to claim. There are career pathway opportunities, such as workplace apprenticeships and leadership development programmes, and an offer is made to 'give back' to the community during paid time. Please ask more about these benefits at the interview.


• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong organisational and multitasking skills.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication.
• Personable and collaborative, with a customer-focused approach.
• Customer service experience
• Ability to obtain security clearance
Desirable
• Facilities maintenance or building services experience
• Knowledge of Maximo
• Experience within MOD or defence environments, To meet national security vetting requirements, you will normally need to have been resident in the UK for at least 5 years for Security Clearance.
Proof of right to work in UK essential.

Mitie is a business of 77,500 colleagues making us the UK's leading facilities management company. Mitie's vision is to work together to deliver the exceptional, every day. It is a commitment we make to our customers day in, day out. We are built on integrity and trust. We always go the extra mile to get the job done.

This is an excellent opportunity to join a supportive and professional team within a high-profile defence environment, with opportunities for development and progression.
• Competitive salary and benefits package.
• 25 days of holiday per year plus UK bank holidays.
• Use of onsite Gym post probation
• Opportunity to work in a dynamic and diverse environment.
• Career development and training opportunities.
• Access to Mitie's employee benefits via the Celebration Hub.