Administrator

Step into a role where your leadership genuinely shapes the experience of families and the clinicians who support them. As our Perinatal Admin Manager, you will work closely with me and our clinical lead to keep our service running smoothly, guide a dedicated admin team, and ensure our clinicians have the structure they need to deliver safe, effective and compassionate care. You will become the organisational heartbeat of a passionate perinatal mental health team; leading and developing our admin staff, overseeing our medical secretary, coordinating key meetings, and driving the business functions that keep our service strong. If you thrive on team management, love bringing order to complexity, and are motivated by purposeful work, this is a place where your skills will truly matter. Rooted in NHS and Livewell values, our service is committed to kindness, respect and high quality care for women, birthing people and families at one of the most important moments in their lives. This is a vital operational role supporting a passionate team who make a real difference every day. If this sounds like the role for you, wed be delighted to welcome you. Main duties of the job In this role, you will support the smooth running of our perinatal service. You will manage and support our admin team, oversee the work of our medical secretary, and act as a key point of coordination for the administration of clinical leadership. A big part of your work will involve organising meetings, keeping our systems running well, and ensuring the team has the right information and structure to deliver high quality care. You will also contribute to service development, problemsolving and day to day administrative decision making, helping us continually improve how we work. All Livewell Southwest staff are expected to able and willing to work across a 7 day service. Job Share(s) Considered "please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility" Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity, Please refer to the full Job Description and Person Specification attached to this advert for complete details of the role. Job description Job responsibilities Please refer to the full Job Description and Person Specification attached to this advert for complete details of the role.

Knowledge Essential

• Thorough working knowledge of Microsoft Office packages, ie: Outlook, Word, Excel.
• Excellent understanding of general office working procedures.
Desirable
• Up to date knowledge of Livewell policies and procedures.
• Knowledge of SystmOne.
• Understanding of Data Protection legislation
• Awareness of current issues within the NHS.
• Understanding of healthcare services and national requirements in inpatient and outpatient booking systems.
Knowledge Essential
• Thorough working knowledge of Microsoft Office packages, ie: Outlook, Word, Excel.
• Excellent understanding of general office working procedures.
Desirable
• Up to date knowledge of Livewell policies and procedures.
• Knowledge of SystmOne.
• Understanding of Data Protection legislation
• Awareness of current issues within the NHS.
• Understanding of healthcare services and national requirements in inpatient and outpatient booking systems.
Skills and Ability Essential
• Excellent verbal and written communication skills.
• Able to use judgement and initiative to provide information and support
• Accurate and fast typing and data entry skills.
• Ability to manage and lead a team and work within wider teams.
• Able to analyse problems and initiate appropriate solutions effectively
• Able to apply tact and sensitivity to establish trust and support
• Ability to use own initiative to organise own workload and that of others, setting deadlines and ensuring these are met.
• Able to compose and transcribe minutes, correspondence and reports
• Effective time management skills.
• Empathetic approach to managing and resolving enquiries
• Flexibility to meet competing demands within the working day.
• Able to manage difficult and distressing situations effectively.
• Flexible and adaptable, ability to learn new skills and develop role.
• Able to work as part of a team
Qualifications Essential
• Educated to NVQ 4 in an administrative related subject or equivalent level of qualifications or significant equivalent knowledge, skills and previous experience.
Desirable
• supervisory qualification
• NVQ III in Business Administration
• RSAIII equivalent typing / word processing including audio typing.
Experience Essential
• Experience of supervising other staff members.
• Ability to handle confidential information with discretion
• Significant previous experience of working in a senior administrative or supervisory role
• Experience of working in a customer facing role.
• Decision making and resolving complex work related issues
Desirable
• Recent experience of working in a health care provider office environment.
Person Specification Knowledge Essential
• Thorough working knowledge of Microsoft Office packages, ie: Outlook, Word, Excel.
• Excellent understanding of general office working procedures.
Desirable
• Up to date knowledge of Livewell policies and procedures.
• Knowledge of SystmOne.
• Understanding of Data Protection legislation
• Awareness of current issues within the NHS.
• Understanding of healthcare services and national requirements in inpatient and outpatient booking systems.
Knowledge Essential
• Thorough working knowledge of Microsoft Office packages, ie: Outlook, Word, Excel.
• Excellent understanding of general office working procedures.
Desirable
• Up to date knowledge of Livewell policies and procedures.
• Knowledge of SystmOne.
• Understanding of Data Protection legislation
• Awareness of current issues within the NHS.
• Understanding of healthcare services and national requirements in inpatient and outpatient booking systems.
Skills and Ability Essential
• Excellent verbal and written communication skills.
• Able to use judgement and initiative to provide information and support
• Accurate and fast typing and data entry skills.
• Ability to manage and lead a team and work within wider teams.
• Able to analyse problems and initiate appropriate solutions effectively
• Able to apply tact and sensitivity to establish trust and support
• Ability to use own initiative to organise own workload and that of others, setting deadlines and ensuring these are met.
• Able to compose and transcribe minutes, correspondence and reports
• Effective time management skills.
• Empathetic approach to managing and resolving enquiries
• Flexibility to meet competing demands within the working day.
• Able to manage difficult and distressing situations effectively.
• Flexible and adaptable, ability to learn new skills and develop role.
• Able to work as part of a team
Qualifications Essential
• Educated to NVQ 4 in an administrative related subject or equivalent level of qualifications or significant equivalent knowledge, skills and previous experience.
Desirable
• supervisory qualification
• NVQ III in Business Administration
• RSAIII equivalent typing / word processing including audio typing.
Experience Essential
• Experience of supervising other staff members.
• Ability to handle confidential information with discretion
• Significant previous experience of working in a senior administrative or supervisory role
• Experience of working in a customer facing role.
• Decision making and resolving complex work related issues
Desirable
• Recent experience of working in a health care provider office environment.
  
  Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.
As an organisation with a strong social conscience we are guided by our values,kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve. We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives. We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.