administrator

An exciting opportunity has become available for an experienced administrator to join our Liaison and Diversion Service, which supports people of all ages with vulnerabilities who find themselves in contact with the criminal justice system.
You will act as the team's organisational anchor, providing essential administrative support to ensure the smooth running of the service. This includes managing diaries and clinics, handling telephone calls in a professional and compassionate manner, maintaining accurate electronic records, and producing high-quality correspondence and reports. Your attention to detail will play a key role in supporting accurate data collection and commissioner reporting, helping the service evidence outcomes, performance, and impact., The successful candidate will contribute to keeping referral pathways moving efficiently, updating service-user information, tracking activity across our systems, and supporting a busy multi-disciplinary team. You will also form part of a friendly and supportive administrative hub, providing cross-cover to Community Forensics and the Intensive Support Team for Learning Disabilities, offering exposure to a wide range of specialist services.
We are looking for someone who, 1. Word processing of all forms of correspondence, reports and summaries that are required by the team.
2. Undertake diary management for clinicians and/or managers, as required.
3. Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
4. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
5. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
6. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
7. Undertake training of new staff as directed by Line Manager and/or other managers.
8. Provide cover as directed by Line Manager for other members of the admin team in
their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
9. Identifies and challenges unacceptable practice of peers and colleagues respectfully, and takes appropriate action to resolve.
10. Models behaviours that treat others with dignity, respect and compassion.

+ Is kind, caring, and motivated by a genuine desire to support vulnerable individuals and frontline clinicians
+ Is friendly and approachable, with a sense of humour that positively contributes to team morale
+ Is hardworking and reliable, able to manage a varied workload and remain organised under pressure
+ Demonstrates professionalism and respect, consistently modelling CPFT values
+ Is confident using IT systems and undertaking data entry, with a strong focus on accuracy and timeliness for commissioner reporting
+ Has excellent communication skills, both verbal and written
+ Works well as part of a team and is willing to support colleagues across Liaison and Diversion, Community Forensics, and the LD Intensive Support Team
+ Is flexible and adaptable, able to respond effectively to changing priorities in a fast-moving service environment

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications., Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.
We are a health and social care organisation, offering a wide range of services, including:
+ Integrated physical and mental health services for adults and older people;
+ Specialist mental health and learning disability services;
+ Children and young people's mental health services;
+ Children's community services in Peterborough;
+ Social care;
+ Ground-breaking research
We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity.
CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.
Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a 'Red List' country.
Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over.
If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.
All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.