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Administrative Support PSFU Coordinator

St George's University Hospitals, City of Westminster

Administrative Support PSFU Coordinator

Salary not available. View on company website.

St George's University Hospitals, City of Westminster

  • Part time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 7 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 6f5361c6dabb41a693ea45ca8b4ea15f

Location ref: City of Westminster

Full Job Description

  • To ensure that any abnormal investigation test results, are brought to the attention of the appropriate clinical team
  • To arrange for patients to have investigations performed when required
  • To ensure test results are available for the clinicians when requested.
  • To have the ability to retrieve information from hospital support systems
  • To be responsible for the filing of all results and patient information into the patient's medical records, within an agreed time scale.
    • To always ensure confidentiality, only releasing confidential information obtained during the course of employment to those acting in an official capacity. Maintain confidentiality in accordance to the NHS VD Regulations,
  • To receive telephone calls to the department ensuring the caller's needs are clearly established, accurate messages taken and passed on promptly, and callers are passed on to other colleagues when appropriate.
  • To take any follow up action as agreed with a caller and to keep them informed of any outcomes.
  • To ensure that patients and visitors are communicated with effectively and politely, and patient focus is maintained. To ensure that any enquiries are handled in a courteous and tactful manner and problems are dealt with promptly and efficiently.
  • To provide the appropriate support to any caller as required by their emotional status, which may involve advising patients of changes of appointment dates or dealing with complaints.
  • To be aware of clinicians' and senior managers' whereabouts throughout the day, to advise callers or visitors of the same, and to arrange meetings and appointments as necessary.
  • To be conversant with Microsoft Outlook, ensuring mail is routinely read daily.
  • To provide cover for other Medical Secretaries within the department when absent.
  • To attend and participate in departmental meetings held on a regular basis.
  • To take notes in meetings and type up as necessary
    • To take steps to resolve callers' complaints and concerns. Where this is not feasible, to advise callers of the PALS Service and if necessary, of the complaints' procedure. Issues should be escalated to the Support Manager as appropriate., At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

    St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Direct job link

https://www.jobs24.co.uk/job/administrative-support-psfu-coordinator-127079887
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