Administrative Service Lead

An opportunity has arisen for an experienced and motivated individual to lead the Admissions, Radiotherapy and Radiology Scheduling Team for 12 months as a fixed term cover for a secondment. The Administrative Service Lead role is a responsible and varied role which spans a number of different work areas. The Administrative Service Lead is responsible for the leadership, operational management and performance of diverse teams within the Admin Services department.Main duties of the job The postholder will support the effective day-to-day management of the Admissions, Radiotherapy and Radiology Booking Teams, helping to maintain a responsive, efficient and patient-focused booking service. A key focus will be ensuring that booking issues and escalations are addressed promptly and effectively, while working with clinical colleagues to maximise available capacity and support the full utilisation of all resources. Main Duties:

• Monitor booking activity and available capacity, taking appropriate action to support the full and effective use of resources within Radiation Services.
• Work closely with clinical and administrative colleagues to resolve issues and maintain patient flow.
• To ensure patients receive treatment within the National Cancer Waits Guidelines.
• Maintain all documentation including working instructions and guides for all staff to ensure consistent processes are being followed. Create standard documentation for any new processes.
• To review working processes and make efficiencies and introduce digital solutions where possible. This may include collaborating with the Digital Team to implement new digital letter solutions.
• Lead service improvements and projects which will enhance the efficiency and productivity of the service.
• Interpret and ensures achievement of key performance indicators.
• Leads on the investigation of complex patient or process enquiries, ensuring that opportunities to learn are communicated properly.
  
  The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.
Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do. Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.