Administrative Officer - Provider & Carer Payments Team HCC625188

Join our diverse Provider & Carer Payments team within our Adults' Health and Care and Children's Services directorates, and develop a career in administration and finance, whilst making a real difference to the lives of Hampshire residents. We are committed to creating an excellent customer experience for both our care providers and our service users. What you'll do:

• Accurately resolve complex financial queries and ensure care payments are processed correctly and in a timely manner.
• Deal with a high volume of queries via our email inbox, authorise payments, and reconcile accounts.
• Help improve our current processes and policies.
• Build supportive and collaborative internal and external working relationships with customers and colleagues.
  
  Excellent attention to detail and organisational skills.
• Person-centred and resilient, with the ability to take responsibility for your work.
• Superb communication skills.
• First-class numeracy and IT skills.
• Willingness and ability to learn new skills to become an active, adaptable, and involved member of our uniquely skilled team.
• Transferable skills or relevant experience in a customer-facing or numerate role will also be considered.
  
  Be part of a professional and highly committed team dedicated to making a positive difference in our clients' lives.
• Engage in meaningful work that is both rewarding and meaningful.
• We offer supportive development opportunities to enhance your skills, knowledge and wellbeing.
• Flexible working arrangements: Hybrid working - home and office based.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.