Administrative Manager

The postholder will be responsible for the line management of the administrative team within the Endoscopy department which includes a team of schedulers and receptionists. This role will ensure the effective management of all patient pathways and service provision to ensure compliance against national and local access targets.,

• The post holder will lead and manage a team of Band 2-4 administrative staff, ensuring the delivery of an efficient and effective booking and administrative service. They will maintain a thorough understanding of administrative processes, liaising closely with GPs, Consultants, Clinical Leads, and wider staff to support service delivery. Responsibilities include monitoring and reporting on national performance targets (such as DM01, 18 Weeks, and Cancer targets), managing complaint investigations and responses within required timelines, and overseeing annual leave planning to ensure consistent service provision.
• The post holder will also be expected to deputise for the Assistant Service Manager when required, and must be able to collect, analyse, interpret, and present complex data to support business planning and informed decision-making.
  
  The postholder will be engaged in various projects and service improvement initiativesin order to improve the delivery of high quality and compassionate patient care.
Excellent communication, organisational and interpersonal skills are essential. You will also need to be flexible, have an appreciation of the confidential nature of the work and be able to manage a workload to meet pre-determined targets. Computer literacy would be essential as you will be expected to input and extract information from the Patient Administrative System, Endobase and other computing systems.

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers. The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.