We have an opportunity for an Administrative Assistant to join the Avenue Services team in Chester. Avenue Services is a subsidiary of Sanctuary Housing based in Blacon.The role sits with Avenue Services providing support where required. Main duties will include compliance administration, financial data input and general administrative duties. The role is based primarily on our Avenue Services location with occasional working to take place at Blacon Adventure Playground as required. The role of Administrative Assistant will include:

• Providing an effective and efficient administration service to internal and external customers, to ensure the provision of services in line with customers needs, including answering enquiries and providing information by phone, letter or email to ensure queries are resolved
• Assisting operational staff and customers in resolving difficult problems
• Supporting the maintenance of effective filing systems, financial records, database records and processes that enable the accurate recording and timely provision of information
• Providing quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements as needed
  
  Able to demonstrate a level of numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working in an administrative role or similar
• Some experience of working to deadlines and prioritising work loads
• Good communication skills
• Recent experience in interpreting written instruction and maintaining written records
• Occasional travel may be requirement of the role, therefore a full valid driving licence is required
  
  View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £16,504 per annum (rising to £17,373 per annum after 12 months, subject to satisfactory performance)
The full time equivalent salary for this role is £23,804 based on 37.5 hours per week rising to £25,057 after 12 months service and subject to satisfactory performance