Administrative Assistant (CART and MASH Business Support Team

Joining our small and friendly team as a Senior Administrative Assistant, you'll provide crucial administrative support to our Contact, Assessment and Resolution Team (CART) and our Adults' Multi Agency Safeguarding Hub (MASH). CART and MASH handle telephone calls, web chat and online enquiries and are the first point of contact for people seeking support from Adults' Health and Care or raising safeguarding concerns. What you'll do:

• Respond to routine enquiries both verbally and in writing.
• Answer incoming calls from the public and professionals using our computer-based telephone system.
• Use a range of IT systems for data input and to provide accurate information and reports within agreed timescales.
• General office tasks, including printing letters and sourcing information to post to customers.
• Build relationships and establish internal networks of contacts.
• Perform ad hoc tasks as required, e.g. minute taking.
  
  IT and Microsoft Office 365 skills including Word and Excel.
• Confident written and verbal communication skills.
• Strong prioritisation and organisational skills.
• Resilience and adaptability.
  
  Make a difference: Watch these short videos about CART and MASH to find out more about the important work we do.
• Professional development: Comprehensive initial 8-week office-based induction, followed by continuous learning, mentoring and supportive supervision.
• Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.
Applicants can expect to hear from us within two weeks of the advertised closing date.