Administrative Assistant (Care Home)

Supporting quality care through strong organisation. At Silvercrest, high-quality care is underpinned by effective administration, strong systems and attention to detail. Our administrative team plays a vital role in ensuring the home runs smoothly, remains compliant, and delivers a positive experience for residents, families and staff. We are looking for a motivated and organised Administrative Assistant to support the Business Administrator and wider team. Your role in supporting the home You will help maintain high standards by:

• Providing accurate and timely administrative support across the home
• Managing telephone calls professionally and efficiently
• Supporting recruitment compliance, ensuring all required checks and records are complete
• Processing purchase orders accurately and within budget controls
• Maintaining and updating digital and paper records to a high standard
• Typing correspondence and taking accurate meeting minutes
• Supporting training coordination and maintaining training records
• Assisting with stock ordering and general office organisation
• Providing reception cover when required, ensuring a warm and professional welcome
• Supporting archiving, filing and document management
• Assisting the Business Administrator during periods of absence, Our staff are caring, respectful and dedicated professionals who share our vision of providing a safe and happy environment. Our residents have the freedom to live as independently as they like, whilst having access to the highest quality care at all times.
We invest in our people as they are paramount to running a successful care home so we have an attractive employee package. Our ethos is to provide quality care, and ensuring that privacy, dignity, and choice for our residents is at the heart of everything we do. SilverCrest Care, a family-run group of nursing care homes in South Wales, is dedicated to delivering high-quality, person-centered care. The organization's ethos emphasizes the importance of privacy, dignity, and choice for residents, ensuring these values are central to all operations. The company fosters a supportive and inclusive work environment, offering comprehensive training programs and opportunities for professional development. Employees benefit from initiatives such as health and wellbeing programs, employee recognition schemes, and a commitment to work-life balance. This nurturing atmosphere contributes to a positive workplace culture where staff feel valued and motivated. Core Values and Mission SilverCrest Care's mission revolves around providing compassionate and respectful care, fostering an environment where residents feel valued and supported. The company prioritizes individualized care plans, aiming to enhance the quality of life for each resident. Work Environment and Employee Support The company fosters a supportive and inclusive work environment, offering comprehensive training programs and opportunities for professional development. Employees benefit from initiatives such as health and wellbeing programs, employee recognition schemes, and a commitment to work-life balance. This nurturing atmosphere contributes to a positive workplace culture where staff feel valued and motivated., Our staff are caring, respectful and dedicated professionals who share our vision of providing a safe and happy environment. Our residents have the freedom to live as independently as they like, whilst having access to the highest quality care at all times. We invest in our people as they are paramount to running a successful care home so we have an attractive employee package. Our ethos is to provide quality care, and ensuring that privacy, dignity, and choice for our residents is at the heart of everything we do.


• Strong organisational skills and attention to detail
• Excellent communication and interpersonal skills
• Confidence using Microsoft Office and IT systems
• Ability to manage multiple tasks and prioritise effectively
• A professional, reliable and flexible approach
• Experience in administration (care home experience desirable)
• Confidence in minute taking and handling confidential information, Experience of office administration
• Sound knowledge and competence in using Microsoft Office applications
Desired criteria
• Experience of working within a care home environment
  
  37.5hrs p.w - Mon - Fri (9am - 5pm), £14.00 p.h, A supportive and inclusive working environment
• Opportunities for training and development
• A role where your work directly supports quality and compliance
• The opportunity to be part of a team delivering high standards of care
• A workplace where professionalism and respect are valued
• Employee referral scheme
• Colleague Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme.
• Excellent recognition scheme including Annual Thank You Celebration and Long Service Awards
Why Silvercrest? Because we recognise that well-led services rely on strong administration. Your role will help ensure our home remains organised, compliant and focused on delivering the best possible outcomes for residents., SilverCrest Care offers a well-rounded benefits package that supports employee wellbeing and growth. Key benefits include:
• Work-Life Balance: Paid time off, flexible scheduling (where appropriate), and holiday pay.
• Career Development: Training, tuition reimbursement, and recognition programs.
• Extras: Employee Assistance Program (EAP), referral bonuses, and professional registration reimbursement.
SilverCrest is committed to creating a supportive and rewarding workplace for its team.Vacation, Paid time offReferral bonusCompetitive salary