Administrative Assistant

Working within the Integrated Operations Department, you will join the Homeless Intermediate Care Team (HICT), part of the North Central London (NCL) Out of Hospital Care Model (OOHCM). The OOHCM provides health and social care support, alongside temporary accommodation, for people experiencing homelessness following discharge from hospital. The service aims to break the cycle of individuals being discharged back onto the streets, leading to repeated presentations at emergency departments. The Homeless Intermediate Care Team supports patients discharged from UCLH, Royal Free, and Whittington Hospitals, including those placed within Discharge to Assess (D2A) Pathway 2 step-down beds. The team delivers case management, assessment, treatment coordination, and assertive signposting to community-based services for a time-limited period outside of the hospital setting. The service works with adults who are homeless, rough sleepers, those at risk of rough sleeping, and individuals with no recourse to public funds (NRPF). You will support the team with the administrative duties to support our team and our patients., As an Administrative Assistant, you will play a key role in supporting both the clinical and operational functions of the service. You will contribute to the effective delivery and day-to-day coordination of HICT, ensuring high standards of administrative support and service delivery across the multidisciplinary team. The role involves working within a multidisciplinary environment, supporting the delivery of a holistic, wraparound model of care for homeless individuals across North Central London. Responsibilities will include coordinating meetings and MDT activity, managing referrals and service administration, maintaining accurate records, and supporting communication between internal and external stakeholders., For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative and/or clinical environment.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act., NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification., Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise
• Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery, Previous NHS experience or experience of working in a healthcare setting
• Experience of using patient information systems, Able to compile and track data
• Able to deal with sensitive information with tact, diplomacy and understanding.
• Understanding of multidisciplinary team working
• Ability to embrace change and work in new models of care, Able to compile and track data
• Able to deal with sensitive information with tact, diplomacy and understanding.
• Understanding of multidisciplinary team working
• Ability to embrace change and work in new models of care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.,
• UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?