Administrative Assistant

We are seeking a highly professional and dedicated full-time Admin Assistant/Receptionist to provide critical administrative support that directly contributes to the smooth delivery of our vital mental health services. This post will be 37.5 hours per week (9am to 5pm Monday-Friday) with no working from home. This is an opportunity to utilise your organisational ability., The main duties will be

• Managing external telephone calls and providing reception cover at the front of house, ensuring a welcoming and reassuring first impression.
• Delivering responsive administrative support directly to the clinical team, enabling them to focus fully on client care.
• Accurately typing letters and managing the efficient booking of appointments to ensure clients receive timely access to services.
• Training will be given where necessary for patient-based systems., Please refer to the attached job description for the full details on the responsibilities and person specification. Job description
Job responsibilities Please refer to the attached job description for the full details on the responsibilities and person specification.

The ideal candidate will have experience dealing with colleagues and clients in a friendly, polite manner. Previous relevant experience in a busy community setting would be an advantage., Essential
• Maths and English GCSE Grade C/4 or equivalent
• Educated to NVQ level 2 /RSA 2 or equivalent
Experience, Knowledge and Skills Essential
• Previous Telephone Experience
• Microsoft Office Knowledge
• Previous Office/Reception Experience
• Experience in a customer facing role
Desirable
• Use of Video Conferencing
• Previous experience of working within NHS
Person Specification Qualifications Essential
• Maths and English GCSE Grade C/4 or equivalent
• Educated to NVQ level 2 /RSA 2 or equivalent
Experience, Knowledge and Skills Essential
• Previous Telephone Experience
• Microsoft Office Knowledge
• Previous Office/Reception Experience
• Experience in a customer facing role
Desirable
• Use of Video Conferencing
• Previous experience of working within NHS
  
  We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD. Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve. Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident. Join us if you share our passion for better mental health care and want to be part of a team that's working well together.