Administrative Assistant

We are looking for an organised, compassionate Administrative Assistant to join our Andrology team within Urology at UCLH Westmoreland Street. In this role you will often be the first point of contact for our patients, providing efficient, courteous administrative support that helps our multidisciplinary clinical team deliver a first-class, patient-centred service. This is a great opportunity to build a career in NHS administration within a supportive, specialist surgical service at one of London's leading teaching hospitals., You will manage patient communications across the phone, email and Mycare, book, cancel and reschedule outpatient appointments, and monitor waiting list, cancellation and Did Not Attend work queues to support timely access to care. You will register new patients, process referrals and maintain accurate records on the Electronic Health Record system. You will also take day-to-day responsibility for our nurse-led clinics and specialist equipment, working closely with consultants, registrars and clinical nurse specialists to deliver a seamless, patient-centred administrative service.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.