Administrative Assistant

An exciting opportunity has arisen within National Deaf CAMHS, Cambridge for a Band 4 Administration Assistant. This rewarding role is based in Bottisham, Cambridgeshire and sits within the Southwest London and St George's CAMHS Directorate (Child and Adolescent Mental Health Services), specialising in National Deaf CAMHS and supporting services across the East of England. National Deaf CAMHS provides a highly specialised service for deaf children and young people with complex mental health needs, including emotional, behavioural and psychological difficulties. The Cambridge team covers the region within East of England e.g Cambridge, Peterborough, Bedfordshire, Herts, Suffolk, Norfolk/Norwich and parts of Essex. The Cambridge Team works closely with colleagues across both the London and Kent teams to deliver a high-quality, patient-centred service., We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive. Come and join our inclusive teams and help our patients on their recovery journey.

• To ensure that computerised records of patient information are maintained and updated.
• Uploading and scanning of all documents onto RiO/care records system as required.
• To implement, maintain and update systems and procedures regarding patient notes, RiO, stationery and stock supplies and the appropriate destruction of confidential material as necessary.
· To attend clinical meetings and taken notes / minutes and to distribute to colleagues afterwards. · Respond professionally and appropriately to direct and telephone/minicom /email enquiries from patient, relatives, other services and clinicians. This includes aiding effective communication across the service by providing all staff with relevant messages and information. · To report any maintenance problems/Health and Safety issues in relation to the team base to the relevant service/department. · To reply to email, telephone, written communication from families, colleagues · To handle new referrals and forward to team for triage. · Under instruction from clinical staff to process new referrals. · To book spoken language and BSL interpreters when requested to support team members. Use of Artificial Intelligence (AI) in job applications If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form. Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure. Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role. Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience.

The successful candidate will be able to work independently, demonstrate strong administrative skills, and contribute effectively as part of a supportive multidisciplinary team. This is an excellent opportunity for someone looking to develop their career within a specialist national service. This is a unique and exciting opportunity for an experienced administrator ideally with experience working within the NHS to work within National Deaf Child and Adolescent Mental Health Service. The successful candidate will beworking alongside another team administrator providing admin support to this specialist CAMHs team, who provide treatment and assessment to deaf children across the east of England. The post holder would be expected to work with deaf and hearing colleagues and work with BSL and spoken language interpreters. Full BSL and deaf awareness training will be made available for the post holder alongside BSL interpreter support as required. For those wishing to gain experience and are unfamiliar working within this specialist area will have the opportunity to learn about deaf culture.

The team isbased in Cambridge covering the East of England; however you may occasionally have to provide remote admin support to cover annual leave and sickness to NDCAMHS colleagues in Kent and London. Unless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK. We are Proud to Belong at South West London and St George's Mental Health NHS Trust. We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'. This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027. We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together.We are proud to co-produce and involve our local communities in all that we do.