Administration & Technical Support

We have an exciting opportunity to work within our customer operations department and become part of our Administration and Technical Support team. As part of this role you will predominantly be providing technical support to our customers, infrastructure team and regulators. You'll be involved in several daily activities such as, ensuring accurate payment is made to our contactors, working complaints, recharges, and insurance claims. So, every day you will be able to expand your skill set more and more. Plus, as part of this team you'll not only get to utilise your excel and IT skills, but you'll also be able to take leadership of your work, to ensure you're meeting deadlines and managing your work load independently. A rewarding role all around.,

• You'll be Providing all types of support to our colleagues to Make sure that targets are met, such as, Operational Technical Support to Customer Network Delivery, Planning, and Productions teams
• You'll be a Continuous Improvement Champion and will aid in the continuous improvement of our processes and procedures
• You will perform several administrative and support tasks as well as prioritising workload to deliver for our stakeholders and customers, ensuring SAP data is accurate by making sure that work is booked with the correct time booking, materials and other requirements.
• You'll need to manage and Monitor inboxes and work bench queues in order to meet our internal and external SLAs
  
  So, if you have great communication skills, enjoy working in a fast-paced environment and love making a difference please keep reading.
  
  At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide for employee engagement, and we're equally proud of our strong Glassdoor score - reflecting how much our people love working here.
  
  It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:
• Salary: £25,500 - £27,000
• 25 days holiday
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Electric vehicle scheme and retail offers
• Family friendly policies