Manage the patient information systems within the Centre, utilising them to provide statistical information as requested by the Lead/Manager and the Trust regarding outpatient activity. To provide general administration support to the ~PROMs, Inpatient Booking Team & Outpatient Booking Team. Managing the Admin and Clerical Team within the Service to support the delivery Outpatient efficiencies.,

• To provide a first class service to Clinicians and Service users of PROM's
• To ensure that patient referrals are entered and Outpatients appointments are made in a timely manner within local and national targets, eg E Ref, slot issues etc, liaising with relevant clinical and managerial colleagues to address issues as appropriate.
• To ensure all clinic outcome information is recorded on relevant information systems in a timely manner.
• To ensure all referrals received are accompanied by all relevant information to support effective and efficient clinical triage.
• To work collaboratively with other professionals and agencies to ensure patient needs are met in relation to service provision.
• Ensuring correct management of referrals and waiting lists into Orthopaedics using various referral systems (including ICE, e-referral and iPM)
• Clinic template management
• Responsibility for PROMs, Inpatient Booking & Outpatient Bookings telephone service
• Supervision and development of admin/clerical staff
• Working with clinical and management teams on service improvement and development projects
• Act a main point of contact for Admin and Clerical team at Royal site
• General administration support to local management, To ensure clinics are fully utilised in line with current rotas
• Ensure teams are managed and cross covered
• Set up and maintain, as appropriate, all clinics/ session dates and diaries within the hospital system following rota decimation
• Ensure that all patient information (both manual and electronic) is accurate, complete, and legible and can be retrieved promptly when required.
• Undertake, review and develop communication with patients including letters, appointments and the management of DNA's.
• Maintain specific standards/policies and support the implementation of Trust strategies/ policies at Centre level.
• Undertake the day to day line management of the clerical staff. Ensuring that staff receive adequate and relevant training which allows them to function efficiently and effectively.
• Assist in the recruitment and selection of Centre staff and the efficient deployment of manpower resources.
• Provide day to day administrative cover for and in the absence of the Centre Manager.
• Take lead responsibility for the compilation and accuracy of all statistical returns regarding patient activity within the Centre.
• Undertake responsibility for the ordering of all supplies including stationary
• To provide a service for patients making application for records under the terms of the Data Protection Act 2018 'Subject Access requests '
  
  NVQ3 or 'A' level or equivalent
Desirable criteria
• Supervisory Course
• ECDL certificate, Demonstrable experience in admin role, Previous experience supervising staff and training, IT skills
• Excellent communication skills
• The ability to lead and work as part of a team
• Commitment to completion of work tasks at high standard
• Organisational skills
• Ability to work to deadlines, Assertive and able to work without supervision
• Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines
• Demonstrate a positive attitude to a changing work environment and processes
• Demonstrate ability to meet Trust values
• Flexibility and adaptability
• Able to work to deadlines
• Enthusiastic and action orientated
• Commitment to team and team members
• Appreciates the need for confidentiality and can demonstrate ability to use discretion
• Commitment to customer care
  
  Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday. The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £23 (standard disclosure) or £43 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.50 (standard) and £54.50 (Enhanced). From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence. If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Please note: new entrants to the NHS will commence on the first pay point of the relevant band.