Administration Team Co-ordinator

We are looking to recruit an enthusiastic and motivated person to join our team. NWAT is a specialist NHS Regional Service providing assistive technology, advice and support to patients with complex needs, to enable them to retain greater independence in their place of residence. It serves a population of almost 7 million people living in the Greater Manchester, Cheshire and Merseyside, Lancashire and South Cumbria Region. The service provides environmental control equipment to enable patients with complex needs to enhance their independence within their home environment, which may include the installation of technology to access remote control telephones, bed controls, intercoms, sockets and entertainment equipment.,

• To provide comprehensive administration support to the NWAT Multi-disciplinary team which is made up of Rehabilitation Engineers, Occupational Therapists and Admin - to ensure safe and effective delivery of patient care
• To act as point of contact for all forms of communication for Health and Social Care Professionals, patients and carers to support the delivery of a high-quality service to patients and staff, To provide comprehensive administration support to the NWAT Multi-disciplinary team which is made up of Rehabilitation Engineers, Occupational Therapists and Admin.
• To record and analyse agreed data for the NWAT MDT Team in accordance with Trust and National Guidelines (NHS England Service Specification for the Provision of Environmental Control Equipment for Patients with Complex Needs
• To collate patient sensitive data to support accurate and timely reports
• To input accurate and timely data into the NWAT team database and systems
• To be responsible for co-ordinating key Team meetings with appropriate staff to ensure outcomes are notified to the appropriate staff within agreed time frames
• To ensure the NWAT service is organised in accordance with team processes including liaison with relevant NWAT team members to ensure appropriate and effective delivery of care
• To collate and distribute information using appropriate means of communication including electronically.
• To ensure relevant documents and resources are available to the NWAT team
• To obtain all necessary documentation to assist in reporting and conducting audits
• To ensure communication regarding patient care is prompt and to ensure all messages received via the NWAT user helpline are dealt with effectively
• To deal with correspondence, telephone and personal enquiries relating to appointments, cancellations and information. To organise activity in line with NWAT MDT Team and Trust policy.
• To communicate with all members of the NWAT MDT Team, Therapists, Nurses, Health Care Professionals, Administration staff and staff from other departments and hospitals as appropriate to support patient care.
• To co-ordinate aspects of meetings related to the NWAT team including maintaining a diary, confirming staff availability, booking rooms, constructing agendas, taking accurate minutes and distributing notes. Ensure all outcomes are documented.
• To maintain filing and information systems including archiving of patient records as appropriate.
• To provide administrative support to the NWAT MDT Team including organising meetings, contacting patients and arranging appointments, supporting Induction and Study Days both internally and externally.
• Prepare draft letters and forms on behalf of the NWAT MDT Team as required.
• To perform general clerical duties including filing, photocopying, collating of documents as required.
  
  The successful candidate will have administrative experience, excellent interpersonal and organisational skills, with a commitment to customer / patient care and a flexible approach to working., NVQ Level 3 in Business Administration or Customer Care, Use of computer systems
• Previous healthcare sector experience
• Previous clerical experience
Desirable criteria
• Data inputting experience, Excellent communication skills
• Ability to communicate at all levels
• Excellent organisational skills
• Ability to use own initiative
• Enthusiastic and hard working
• Can prioritise workload by use of time management
• Knowledge of IT packages (Microsoft Office / Excel / Access), Willingness to work flexibly across sites when required.
• Ability and willingness to undertake further training as necessary
  
  Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday. The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence. If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Please note: new entrants to the NHS will commence on the first pay point of the relevant band.