Administration Officer - RightCare Barnsley Single Point of Access

RightCare Barnsley SPA is based at Kendray Hospital and we are here to ensure that Barnsley residents receive the right care, in the right place at the right time.

This varied role receives patient referrals from a variety of sources including GPs, hospitals and Health Professionals. We process referrals to the appropriate area whilst liaising with clinical staff for advice to ensure that patients receive the right response to their care needs as quickly as possible.

We receive over500 contacts a day, answering calls from families, service users and health professionals dealing with a variety of situations to ensure the best patient care and outcome.

We operate 365 days a year, working 8am to 8pm. You are required to work flexibly on a rolling shift pattern including weekends and Bank Holidays. Each shift will be 8 hours inc. 30 minutes lunch. It is a 5 week rota equating to working 1 weekend in 5., Key duties are; receipt and distribution of patient referrals to the appropriate staff via telephone/email and SystmOne as per departmental procedures and timescales, accurately transcribing medical conditions/treatments/prescriptive medicines and patient demographics to ensure nursing staff can treat appropriately.

We need enthusiastic, self-motivated, well-organised admin staff to join our dynamic team., Experience in healthcare in not required as full training will be provided.

The successful candidates will demonstrate

Good communication and verbally and in writing

Ability to work without direct supervision using own initiative

Ability to work effectively as a team

Excellent accurate typing and IT skills

Ability to organise and prioritise workload effectively

Ability to empathise and deal tactfully with families, service users and colleagues

Sound understanding for confidentiality and relation to health care delivery

Ability to work flexibly and be responsible to changing demands and frequent interruptions

Ability to cope under pressure

We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.

We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.

Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.

Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.