Administration Officer- Port Talbot (Ref: 7381)

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management., The family justice system exists to help families resolve disputes arising in respect of family matters quickly and with the minimum of disruption to those involved. The disputes that come before Family courts often involve very difficult circumstances and can touch on almost every aspect of family life.
As a Family Admin Officer, you will be responsible for management of digital files in preparation for family hearings, often involving sensitive and challenging cases, assisting the judiciary in their remote hearings, including the drafting of their orders made in court. You will handle queries from court users via post, email, telephone and face to face with empathy and understanding and undertake a variety of administrative tasks to ensure the smooth running of family hearings.
You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS., We'll assess you against these behaviours during the selection process:
+ Communicating and Influencing
+ Managing a Quality Service
+ Delivering at Pace, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

· Friendly and approachable manner with excellent customer service skills.
· Ability to multitask, whilst working in a fast-paced environment.
· Good written and verbal communication skills.
· IT proficient with the ability to learn and adapt to different technologies and software packages.
· Excellent organisational skills.

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
Occasional travel between the Mid and West Wales sites will be required.
Due to business needs the minimum part time hours we can offer will be 30 per week, Mon-Friday.
Fixed Term Appointments (FTA) on Promotion
MoJ employees may apply for FTA opportunities in MoJ that are advertised at a higher grade than their current substantive grade. Where an employee accepts an FTA on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area, as per the loan policy for OGD loans. Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures.
Loans
The terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return. Prior agreement to be released on a loan basis should be obtained before commencing the application process.
Loans are also available for OGD candidates.
Location - Port Talbot Justice Centre, Harbourside Road, Port Talbot, SA13 1SB
Fixed Term Contract up to 31 March 2026.
For a full job description, please see the supporting document in the advert below before applying.
Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder.
Mae ein Swyddogion Gweinyddol yn chwarae rôl hollbwysig, gan ddarparu cymorth gweinyddol a gwasanaeth cwsmeriaid ardderchog i ddefnyddwyr llys, y farnwriaeth a rheolwyr.
Amdanom ni
Mae Gwasanaeth Llysoedd a Thribiwnlysoedd Ei Fawrhydi (GLlTEF) yn gyfrifol am weinyddu'r llysoedd a thribiwnlysoedd troseddol, sifil a theulu yng Nghymru a Lloegr. Mae ein rolau'n cefnogi defnyddwyr ein llysoedd a'n cydweithwyr o fewn GLlTEF, lle mae pobl a busnesau'n cyrchu cyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion sy'n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder. Os oes gennych chi ddiddordeb mewn datblygu gyrfa gyda phwrpas go iawn, ymgeisiwch.
Eich rôl
Mae'r system cyfiawnder teulu yn bodoli i helpu teuluoedd ddatrys anghydfodau sy'n codi ynghylch materion teuluol yn gyflym a gyda cyn lleied o darfu ag sy'n bosibl ar gyfer y sawl sy'n rhan o'r achos. Mae'r anghydfodau sy'n dod gerbron y llysoedd teulu fel arfer yn ymwneud ag amgylchiadau anodd a gall ymwneud â bron bob agwedd ar fywyd teuluol.
Fel Swyddog Gweinyddol Teulu, byddwch yn gyfrifol am reoli ffeiliau digidol i baratoi ar gyfer gwrandawiadau teulu ac yn aml gall y rhain fod yn achosion sensitif a heriol. Byddwch yn cynorthwyo'r farnwriaeth gyda'u gwrandawiadau o bell, gan gynnwys drafftio eu gorchmynion a wneir yn y llys. Byddwch yn ymdrin ag ymholiadau gan ddefnyddwyr llys drwy'r post, drwy e-bost, dros y ffôn a wyneb yn wyneb gydag empathi a dealltwriaeth a chyflawni amrywiaeth o dasgau gweinyddol i sicrhau bod gwrandawiadau teulu yn rhedeg yn ddidrafferth.
Neilltuir Swyddogion Gweinyddol i dimau i gyflawni amrywiaeth o ddyletswyddau gweinyddol cyffredinol er mwyn symud achosion yn eu blaenau trwy system y llysoedd/tribiwnlysoedd neu ddarparu cefnogaeth i adrannau eraill o fewn GLlTEF.
Eich sgiliau a phrofiadau
· Bod yn gyfeillgar ac yn hawdd i siarad ag ef/hi, gan feddu ar sgiliau gwasanaeth cwsmeriaid ardderchog.
· Gallu cyflawni sawl tasg ar yr un pryd wrth weithio mewn amgylchedd sy'n newid yn gyflym.
· Sgiliau cyfathrebu da, yn ysgrifenedig ac ar lafar.
· Sgiliau TG, gyda'r gallu i ddysgu ac addasu i dechnolegau a phecynnau meddalwedd gwahanol.
· Sgiliau trefnu ardderchog.
Rhagor o fanylion:
Mae'r swyddi gweithredol hyn yn wynebu cwsmeriaid, sy'n ei gwneud yn ofynnol i ymgeiswyr llwyddiannus fod yn y swyddfa i ddarparu gwasanaethau GLlTEF i'r cyhoedd. Yr oriau gwaith llawn amser safonol yw 37 awr yr wythnos. Mae GLlTEF yn croesawu ceisiadau i weithio'n rhan amser, gweithio'n hyblyg ac i rannu swydd, pan fo hynny'n bodloni gofynion y rôl ac anghenion y busnes, ac ar yr amod bod hyn yn cael ei gytuno cyn ichi gael eich penodi. Bydd pob cais i weithio'n rhan amser, gweithio'n hyblyg ac i rannu swydd yn cael ei ystyried yn unol â pholisi Gweithio'n Hyblyg y Weinyddiaeth Gyfiawnder.
Bydd angen teithio'n achlysurol rhwng safleoedd Canolbarth a Gorllewin Cymru.
Oherwydd anghenion busnes, 30 awr yr wythnos yw'r nifer lleiaf o oriau rhan-amser y gallwn eu cynnig. Llun-Gwener
Penodiadau Cyfnod Penodol (FTA) ar Ddyrchafiad
Gall gweithwyr MoJ wneud cais am gyfleoedd FTA yn MoJ sydd wedi'u hysbysebu ar raddfa uwch na'u graddfa gyflog bresennol. Lle bo gweithiwr yn derbyn FTA ar ddyrchafiad, bydd y dyrchafiad hwn yn un dros dro, a bydd y gweithiwr yn dychwelyd i'w graddfa gyflog pan fyddant yn dychwelyd i'w maes busnes gwreiddiol, yn unol â'r polisi OGD i weithwyr ar fenthyg. Cyn gwneud cais, rhaid i weithwyr geisio caniatâd gan eu rheolwyr llinell i sicrhau eu bod yn gallu cael eu rhyddhau am gyfnod yr FTA ac yn gallu dychwelyd i'w rôl wreiddiol ar ddiwedd y cyfnod hwn. Os nad oes rôl ar gael ar ddiwedd cyfnod yr FTA, bydd y gweithiwr yn destun proses adleoli ac o bosib, gweithdrefnau diswyddo.
Gweithio ar fenthyg
Bydd telerau'r cyfnod y bydd gweithiwr ar fenthyg yn cael eu cytuno rhwng yr adran wreiddiol a'r adran newydd a'r Gwas Sifil. Mae hyn yn cynnwys cytuno ar raddfa pan fydd yn dychwelyd. Dylid cael caniatâd ymlaen llaw i ryddhau gweithiwr ar fenthyg cyn dechrau'r broses ymgeisio.
Mae ymgeiswyr OGD hefyd yn gallu symud i rolau ar fenthyg.
Lleoliad - Canolfan Gyfiawnder Port Talbot, Ffordd Glan yr Harbwr, Port Talbot, SA13 1SB
Contract Tymor Penodol - hyd at 31 Mawrth 2026.
Am swydd ddisgrifiad llawn, gweler y ddogfen ategol yn yr hysbyseb isod cyn gwneud cais., Alongside your salary of £24,202, HM Courts and Tribunals Service contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Access to learning and development
+ A working environment that supports a range of flexible working options to enhance your work life balance
+ A working culture which encourages inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%
+ Annual Leave
+ Public Holidays
+ Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ