Administration Officer

As an Administration Officer within the Care Coordination Centre, you will be at the heart of service delivery, helping to ensure that patients receive theright care, at the right time, and in the right place. The Care Coordination Centre acts as a key point of contact for patients, carers, relatives, healthcare professionals, and partner organisations. You will provide an efficient and professional administrative service while supporting effective communication and coordination across community healthcare services. The postholder will be responsible for:

• Acting as a central point of contact for calls and referrals into service
• Coordinating care and communicating effectively with clinicians, patients, carers, and partner agencies
• Maintaining accurate and timely records using Trust clinical systems
• Supporting multidisciplinary team working to ensure seamless patient journeys
• Escalating concerns appropriately and contributing to service flow and patient safety
• Providing excellent customer service in a fast-paced and pressured environment
• Supporting service audits, data collection, and performance monitoring where required
Valuing you. Recognising your dedication. At EPUT, we look after you.
• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
  
  Excellent communication and interpersonal skills
• Ability to work effectively in a busy, time-critical environment
• Strong organisational and prioritisation skills
• Confident use of IT systems and electronic patient records
• Ability to work independently and as part of a multidisciplinary team
• Understanding of confidentiality, data protection, and safeguarding principles
  
  Care Coordination Centre37.5 Hours per Week (Full Time)Permanent and Fixed-Term Opportunities Available
Essex Partnership University NHS Foundation Trust (EPUT) is delighted to offer two exciting opportunities to join ourCare Coordination Centre (CCC)as anAdministration Officer:
• 1 x Permanent Full-Time Post (37.5 hours per week)
• 1 x Fixed-Term Full-Time Post (37.5 hours per week) until 31 March 2027
This is an excellent opportunity to become part of a dynamic and fast-paced team that plays a vital role in supporting the delivery of safe, responsive, and high-quality care to patients across our community services.,
• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.
Work that wraps around your needs