Administration Officer

Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you! The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt's (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse. As part of CFCD you will be at the heart of DWP's efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever. If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you. What you will do

• Demonstrate and build on strong telephony, digital and face to face communication skills with a diverse range of customers.
• Take ownership and work effectively with colleagues across the service.
• Build positive relationships with customers that encourage, motivate and build trust by demonstrating empathy and compassion.
• Handle sensitive and challenging situations with all customers in a positive way.
• Dealing effectively and professionally with enquiries from customers and organisations.
• Communicating clearly and concisely, respecting diversity at all times.
• Tailor your approach to accommodate individual circumstances and ensure customers receive the correct payment amount, at the right time.
• Be aware of DWP policy and its impact on cases.
• Make decisions by examining the available facts and giving explanations to customers as required.
• Ensuring information and data is recorded accurately and that case records are up to date.
• Take ownership of personal development by accessing digital learning and communications tools.
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .