Administration Officer

An exciting opportunity has arisen for a suitably experienced full-time Administration Officer to join our busy community treatment team based at the Fairnington Centre, at Hexham General Hospital, Hexham. The post will primarily be based at this site; however, occasional cover at other local sites may be required to support service delivery.
The post holder will work alongside the Administration Team Lead, with allocated duties to support medical and clinical staff and the wider service.
Several teams are based within the building, including Adult Mental Health Services, Older Persons, and the Memory Service, as well as clinics run by other teams on a regular or occasional basis. The successful candidate will provide support across these services, working closely with administrative colleagues and multidisciplinary teams to ensure the effective day-to-day running of administrative functions.
We are looking for an enthusiastic, reliable, and professional individual to join our friendly, dedicated, and supportive administrative team. This role offers the opportunity to contribute to the delivery of high-quality administrative support within a healthcare environment while interacting with patients, carers, and professionals daily., The successful candidate must be flexible, adaptable, and able to provide support across the service as required. Ideally, the post holder will have experience in a similar environment, with previous secretarial or administrative experience. A good knowledge of Microsoft Office packages and typing qualifications/experience is essential due to the demands of the role.
The post holder will provide comprehensive administrative support to medical and clinical teams, contributing to the smooth day-to-day running of the service under the direction of the Administration Team Lead.
The role includes responding to telephone and email enquiries, managing shared inboxes, processing referrals, supporting waiting lists, arranging appointments and meetings, updating and maintaining the RiO patient information system, handling prescriptions, typing correspondence and reports (may include audio transcription), taking notes at meetings (including live typing where required), completing follow-up actions, supporting KPIs and team audits, providing reception cover as needed, processing incoming and outgoing post, ordering supplies, and reporting estates issues. The ability to use initiative, prioritise workload, maintain confidentiality, and meet deadlines is essential.

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
+ Cultural diversity staff network
+ Disabled staff network
+ LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
+ Armed Forces and Veterans Staff Network
+ Mind, Health and Wellbeing Community
+ Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We're always seeking to improve as an organisation. Do you want to be part of that?
Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay