Administration Manager - General, Thoracic and Vascular Surgery

An opportunity has arisen to work within the management team of the General, Vascular and Thoracic Surgery Department. As the Administration Manager you will be an integral part of the team which is striving to make positive change to how we approach trust objectives. You will work closely with an experienced administration team to achieve their goals, you will ensure they feel included and given the opportunity to participate in the decisions which affect their day-to-day tasks. You will have a keen interest in effective people management and a proven experience in positive change. You will be required to be confident, have a relaxed and approachable personality and have an excellent track record of multi-tasking and organisation within a busy department. As a staff member within a surgical speciality you will be responsible for managing effective pathways - from GP referrals through to surgical procedures, tracking cancer patients, theatre utilisation, outpatient clinics and waiting list management (PTL). You will help to adapt, change, and continue to work on improvement so that every patient through the department has the best care. You will communicate well with senior colleagues, clinicians and your peers to ensure everyone is working well and helping each other achieve good outcomes for patients. We seek a friendly, hard-working and committed Administration Manager who will be an asset to the team and get involved in some exciting future development plans.Main duties of the job The post holder will be responsible for the direct line management of a wide range of administrative staff - including medical secretaries, waiting list co-ordinators and patient pathway co-ordinators. We are looking for someone who will operate as part of a fluid management structure which operates all team members to their strengths. An example of a typical day would be the following:

• Monitoring staff requests such as annual leave, sickness reviews and appraisals
• Assess capacity, fill gaps in rotas/clinics/theatres
• Assist staff with patient pathway progressions
• Monitor specialty metrics
• Liaising with external departments
• Daily monitoring of current NNUH targets
• Maintaining consistent professionality
  
  Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics