Administration Coordinator

This role provides administrative and reception support to the Security Services team. The postholder will act as a first point of contact for staff, patients, visitors and contractors, delivering a professional and courteous service., The duties will include undertaking a range of administrative and reception-based responsibilities within the Security Services team, supporting the effective delivery of a safe and secure healthcare environment. The postholder will act as a key point of contact for staff, patients, visitors and contractors, ensuring a professional and courteous service is provided at all times in line with NHS values.Duties will include the issue, administration and monitoring of NHS identification cards and access passes, maintaining accurate records in accordance with data protection requirements. The role will involve operating and supporting electronic access control systems, processing access requests, and ensuring appropriate authorisation procedures are followed.The postholder will also be responsible for receiving, logging and reporting faults, liaising with Security Officers, Estates, Facilities and other departments as required. The role will include responding to telephone and face-to-face
enquiries, in a timely resolution.It is essential that you have a good standard of general education, strong communication and organisational skills, and experience of dealing with the public in a busy healthcare environment, both face-to-face and via the telephone. You must demonstrate the ability to remain calm under pressure, maintain confidentiality at all times, and work in accordance with NHS policies, procedures and standards.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.