Administration Assistant / Receptionist

An exciting opportunity has arisen to join us as a Receptionist/Administration Officer within EPUT., + You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner, receive and deal with telephone enquiries and responding appropriately to callers including high risk and vulnerable clients and carers.
+ You will also need to maintain strict confidentiality at all times.
+ You will need to record accurate messages and follow them up appropriately in accordance to department guidelines.
+ You will deal, face to face, with patients and families seeking further help/information and need to be aware of the needs of the clients.
+ You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.
+ Administrative support - covering email inboxes, completing MDT minutes, preparing letters and general administrative duties.

Working for our organisation
Valuing you. Recognising your dedication. At EPUT, we look after you.
+ Receive supervision and support to help you fulfil your potential.
+ Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
+ If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
+ We run recognition awards to recognise staff's hard work and dedication., + You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner, receive and deal with telephone enquiries and responding appropriately to callers including high risk and vulnerable clients and carers.
+ You will also need to maintain strict confidentiality at all times.
+ You will need to record accurate messages and follow them up appropriately in accordance to department guidelines.
+ You will deal, face to face, with patients and families seeking further help/information and need to be aware of the needs of the clients.
+ You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.
+ Administrative support - covering email inboxes, completing MDT minutes, preparing letters and general administrative duties.
Important note: please ensure that as part of your application, you include professional references with business contact information covering your last three years of employment history. We are unable to accept personal or character references.
As a newly appointed employee, you are responsible for incurring the cost of your initial DBS check relevant to your post; the amount will be deducted from your first salary with the Trust.
Our Trust is an Equal Opportunities Employer. We particularly welcome applications from people with experience of using mental health services. We also hold the Disability two tick symbol and have made the pledge to commit to employing more people with learning disabilities, we encourage people with a disability to apply. If you require this application form in another format i.e. Braille or audio tape etc, please contact the Recruitment Department on or email [email protected] and we can arrange for this to be dispatched to you.
The Trust has the right to expire vacancies prior to the closing date if they so wish. The Trust makes every attempt to contact all applicants and we strongly advise that you check the email account which is registered with NHS Jobs regularly, we would advise however due to the high number of applications we receive that if you have not heard from us within three weeks of the closing date your application has been unsuccessful on this occasion.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes.
Important Notice: Recently the Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021 (the Regulations) which amended on 22 July 2021 and come into force on 11 November 2021 that anyone directly employed to work in a Care Home or who are required as part of their role to be deployed to a CQC registered care home are required to have had both their COVID vaccinations, unless they are exempt. This is therefore a requirement of this role and will form part of our pre-employment checks.
Please note - staff who are formally at risk within the organisation will be given priority in securing alternative employment. Should it come to light that a post being advertised by the Trust is considered 'suitable alternative employment' to an individual who is at risk, the recruiting manager will be advised and the post will be withdrawn from NHS Jobs.

The role is primarily based in Rochford; however, the postholder will be required to work across our locality areas of Canvey Island, Westcliff, Southend and Rayleigh on a rota basis. As a key part of the role is patient facing reception duties, staff must be able to work on site and may occasionally be required, at short notice, to attend a different base to ensure service continuity, including cover for sickness absence or emergency leave
+ We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include making and taking patient telephone calls.
+ The successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.
+ You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Our Trust cares for more than 100,000 patients at any one time across our community health, mental health and learning disability services across Essex and parts of Bedfordshire and Suffolk.
We want you to be part of our journey of transformation, where our patients and their families are at the heart of everything we do and to achieve our vision to be the leading health and wellbeing service in the provision of mental health and community care.
You'll be part of a Trust where you will be supported to be your authentic self and be the best you can be, where we will help you to grow, develop and thrive.
The Trust is recognised by the University of Essex and is a top provider of apprenticeships for people looking to be an assistant practitioner, senior health care support worker (CAP). Our trailblazing CAP apprenticeship won a national HSJ Award.
We are also recognised as a Veteran Aware Trust and holder of gold accreditation from the Ministry of Defence Employment Recognition Scheme. Our services are highlighted as an exemplar of good practice, producing the best care for more than 3.500 armed forces veterans in the past seven years.
We have been shortlisted and won national awards. We are an inclusive organisation and Level 3 Disability Confident Leader Trust.
We are constantly innovating and looking for new ways to deliver care, such as using technology to enhance patient care and working with partners to launch new services such as the Basildon Mental Health Urgent Care Department, virtual hospitals and falls response cars.
Join us and you'll do the best work of your life - and make a difference to other people's lives. What we do together, matters.

+ 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
+ Excellent pension of up to14.5% of your pensionable pay.
+ Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
+ £8K relocation package if you move to Essex to join us
+ Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus
Work that wraps around your needs
+ Work bank: You can use the opportunity to supplement your income and develop your skills by working bank shifts.
+ Flexible working: available from day one for most roles.