Administration Assistant Apprentice

In this role, you will play a key part in keeping services running smoothly by supporting a busy administrative and reception function. You will be the first point of contact for patients and visitors, helping with enquiries, managing appointments, and providing a friendly, professional service. You will handle records, referrals, and correspondence with accuracy, ensuring confidentiality and compliance at all times.
You will also use a range of IT systems to maintain patient information, support clinic operations, and manage day-to-day tasks. Alongside this, you'll help maintain a safe and well-organised environment, monitor resources, and support feedback processes.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position., Based at 11 Shelley Road, Boscombe, you will be part of a team delivering a high-quality, efficient service to patients and carers.
+ Support a specialist outpatient service
+ Work alongside clinicians across MSK, Physiotherapy, and ENT
+ Liaise with referrers and diagnostic services.
+ Play a key role in managing electronic medical records and supporting the smooth running of clinics
+ Provide a welcoming, professional point of contact, helping ensure a positive experience for everyone using the service.

Working for our organisation
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities., We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate's individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is supporting people getting into work by offering an employability service. This includes help with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact [email protected]
At Dorset HealthCare we want to offer all our staff the opportunity to work flexibly, putting health and wellbeing first, whilst continuing the delivery of excellent patient care. Flexible working looks different for everyone and we welcome applicants to discuss flexible working opportunities with the recruiting manager.
What working for us will provide:
+ 27 days of annual leave, rising to 33 over ten years (for staff on Agenda for Change terms and conditions)
+ Excellent NHS pension scheme
+ Health and wellbeing services
+ Flexible working options, including family-friendly hours
+ Free training and one-to-one career coaching to reach your career goals
+ Preceptorship programme for newly qualified nurses and AHPs
+ Access to nine staff networks - have a voice and transform our Trust
+ Relocation costs where applicable
+ Salary sacrifice scheme opportunities - including childcare vouchers, car lease and cycle scheme, home technology equipment, and buying annual leave
+ NHS discounts to save on your shopping, gym membership and more
Visit our careers website to learn more about our culture, staff stories, benefits, development programmes and opportunities.
What you need to do