Administration Assistant

Package Description: Are you an organised and proactive administrator who thrives in a fast-paced environment? Do you enjoy providing excellent customer service and ensuring everything runs smoothly behind the scenes? We're looking for an Administration Assistant to join our friendly Sexual Health Service team based in Chester. This is an excellent opportunity for an experienced administrator or customer service professional who enjoys variety, takes pride in delivering high-quality support, and wants to contribute to a service that positively impacts local communities. About the role As an Administration Assistant, you'll play a key role in supporting the day-to-day operations of the service, helping patients navigate their journey from referral through to consultation and discharge. You'll work closely with clinical and management teams to ensure administrative processes are delivered efficiently and professionally. Your responsibilities will include: Managing patient appointments and maintaining electronic patient records Providing a professional and welcoming reception service Handling telephone and email enquiries with excellent customer care Updating patient information accurately and confidentially Supporting referral processes and clinic administration Producing correspondence and administrative documentation Assisting with service audits, reporting, and data collection Supporting communication, marketing, and patient feedback initiatives Ordering supplies and supporting general office administration About you We're looking for someone who is: Organised, efficient and able to prioritise a busy workload Confident using Microsoft Office, including Word, Excel and PowerPoint An excellent communicator with strong written and verbal skills Customer-focused and professional when dealing with patients and colleagues Able to work independently while also being a supportive team member Adaptable, proactive and solutions-focused Comfortable handling confidential information with discretion Able to travel to community locations across Cheshire West & Chester when required, Are you an organised and proactive administrator who thrives in a fast-paced environment? We're looking for an Administration Assistant to join our friendly Sexual Health Service team based in Chester. This is an excellent opportunity for an experienced administrator or customer service professional who enjoys variety, takes pride in delivering high-quality support, and wants to contribute to a service that positively impacts local communities. As an Administration Assistant, you'll play a key role in supporting the day-to-day operations of the service, helping patients navigate their journey from referral through to consultation and discharge. Your responsibilities will include managing patient appointments, providing reception service, handling enquiries, supporting referral processes, and much more. We're looking for someone who is organised, efficient, customer-focused, and able to work independently. If you're looking for a rewarding administrative position where your skills can have a real impact on patient care, we'd love to hear from you., As an Administration Assistant, you'll play a key role in supporting the day-to-day operations of the service, helping patients navigate their journey from referral through to consultation and discharge. You'll work closely with clinical and management teams to ensure administrative processes are delivered efficiently and professionally. Your responsibilities will include:

• Managing patient appointments and maintaining electronic patient records
• Providing a professional and welcoming reception service
• Handling telephone and email enquiries with excellent customer care
• Updating patient information accurately and confidentially
• Supporting referral processes and clinic administration
• Producing correspondence and administrative documentation
• Assisting with service audits, reporting, and data collection
• Supporting communication, marketing, and patient feedback initiatives
• Ordering supplies and supporting general office administration
  
  Are you an organised and proactive administrator who thrives in a fast-paced environment? Do you enjoy providing excellent customer service and ensuring everything runs smoothly behind the scenes?
We're looking for an Administration Assistant to join our friendly Sexual Health Service team based in Chester. This is an excellent opportunity for an experienced administrator or customer service professional who enjoys variety, takes pride in delivering high-quality support, and wants to contribute to a service that positively impacts local communities., We're looking for someone who is: Organised, efficient and able to prioritise a busy workload Confident using Microsoft Office, including Word, Excel and PowerPoint An excellent communicator with strong written and verbal skills Customer-focused and professional when dealing with patients and colleagues Able to work independently while also being a supportive team member Adaptable, proactive and solutions-focused Comfortable handling confidential information with discretion Able to travel to community locations across Cheshire West & Chester when required Essential Qualifications
• GCSE-level education (or equivalent)
• Good IT literacy and experience using office software packages, If you're looking for a rewarding administrative position where your organisational skills can have a real impact on patient care, we'd love to hear from you., GCSE-level education (or equivalent), Good IT literacy and experience using office software packages
  
  HCRG Care Group is one of the UKs leading independent providers of community health and care services, established in 2006. We work with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology, MSK services, and adult social care and wellbeing services. We are committed to equal opportunities and welcome applications from a diverse range of people who want to join our team. Were a Disability Confident Committed company, providing facilities, work environment adjustments, and technical solutions to be inclusive of everyone. We ensure that safeguarding and protection policies and procedures are in place for children, young people, and vulnerable adults., We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can. As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.


• A salary of £24,853 with access to our group pension
• Free tea, coffeeand milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year