Administration Assistant

As an Administration Assistant within our vibrant Endocrine and Diabetes Team, you will play a key role in ensuring the smooth and efficient running of a busy, fast-growing service. You will provide essential clerical support across the full patient pathway - from referral through to clinic attendance - helping us deliver a seamless and positive experience for every patient., Act as the first point of contact for patients and healthcare professionals, providing a friendly and professional service both in person and over the phone.

Handle telephone and email enquiries sensitively and efficiently, escalating as appropriate.

Provide comprehensive administrative support across the department, including covering key duties during staff absence.

Maintain accurate patient records using hospital IT systems and ensure timely data entry for audits and reports.

Liaise with GPs, referrers, and internal departments to coordinate patient appointments, admissions, and procedures.

Support clinicians by arranging tests, procedures, and meetings, and by preparing relevant documentation.

Manage clinic schedules, including setting up, amending, or cancelling clinics in line with service needs.

Ensure timely distribution and scanning of clinical correspondence and documentation.

Monitor and maintain stock levels of departmental supplies and patient information materials.

Participate in departmental meetings, training, and service improvement initiatives.

This is a highly interactive role, requiring confident communication with colleagues at all levels and sensitive, supportive engagement with patients and their families. Working in a dynamic and expanding department, you will thrive in an environment where flexibility, strong organisational skills, and the ability to perform under pressure are key to success.

If you are motivated, adaptable, and eager to contribute to a service that makes a real difference, we would be delighted to hear from you.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.