Administration Assistant

The Children and Young People's Division are looking to recruit an Admission Assistant.We are seeking an enthusiastic and bright individual who enjoys working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a quality service. You will work collaboratively to provide full administrative services to our Paediatric & Adolescent children and young person's department at University College London Hospital. This is a permanent full- time role with working hours of 37.5 hours a week.The successful candidate must have excellent customer service and communication skills, a high degree of empathy, diplomacy, and integrity. You will be required to demonstrate sensitivity; an awareness of patients' needs and a commitment to improving the patient experience.As a member of our team, you will have high personal and professional standards and will seek to support those around you to deliver high quality services. This role will also be a cover role for all administrator coordinators within the Paediatric Adolescent and CYPCS Division, o The postholder will be responsible for the following tasks o Receiving and actioning referrals for Paediatric and Adolescent Patients o Book admissions and pre-assessment outpatient appointments o Updating Epic (Trust patient system) with TCI (To come in) dates o Supporting Clinical team with any administration task o Processing supporting MDT meetings o Updating specialities databases o Reviewing validation actioning Epic Reports and Work Queues o The postholder will also be required to provide receptionist duties to our CYP Day Care Centre on Tuesdays, Wednesday and Thursday to support with admissions and greeting patients when they arrive

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.