Administration Assistant

To provide comprehensive administration services to support all functions of the Breast Service To deliver an effective and timely service and to support patients and carers through the patient pathway. To support more complex pathway functions as required, with direct contact with clinical staff and other professionals within the local health economy.
The post holder will work closely with the Administrative and clinical team and will be required to undertake a wide range of tasks, including effective appointment booking, accurate data entry on the relevant clinical system, , scanning, uploading and processing of clinical information, liaising with patients and carers and assisting with queries, providing patients with letters and service information, and to follow Standard Operating Procedures (SOPs) to ensure that all other duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service., Daily management of own workload, seeking clarification from the Pathway Co-ordinator as required.
· To undertake any other administrative duties which are appropriate for the banding, as requested by senior staff e.g ordering stock/equipment via e-procurement, receipt and distribution of goods deliveries, collating information for completion of positive returns/travel expense forms etc.
· Regular monitoring of generic email accounts and taking appropriate action.
· Attend regular team meetings and take minutes as necessary.
· To be familiar and comply with Trust and departmental policies, procedures, protocols and guidelines.
· To act as a responsible team member, reporting/solving problems as they arise.
· To meet Trust requirements for statutory and mandatory training.
· To participate in the annual appraisal process, undertaking any training required for the post holder to fully carry out their duties, or as identified in the Personal Development Plan (PDP).
· To contribute to the control of risk and report identified issues immediately, using the Trust Incident reporting system for any incident, accident or near miss involving patients, service users, carers, staff, contractors or members of the public., We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.
Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.
Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.
Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.
As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black ,Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
+ Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
+ St Mark's Hospital: an internationally renowned specialist centre for bowel disease
+ Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
+ Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put "Quality at our HEART". Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff., London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
+ Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
+ St Mark's Hospital: an internationally renowned specialist centre for bowel disease
+ Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
+ Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.