Administration Assistant

The role is primarily based at the Plessey Centre in Blyth; however, the post holder will also be required to work at other local sites, including West Farm House in Cramlington, on a regular basis in line with service needs. Travel expenses will be paid where appropriate and in accordance with Trust policy., The post holder will be responsible for providing comprehensive administrative support to the clinical team under the direction of the Administration Team Lead.
The role includes acting as the first point of contact for the service, greeting clients, responding to telephone and email enquiries, and managing reception duties as required. Responsibilities include managing a shared inbox, arranging appointments and meetings, updating and maintaining the RiO patient information system, typing letters and reports, taking notes at team meetings, processing incoming and outgoing post, ordering supplies, reporting estates issues, and responding to day-to-day queries.
The post holder must be able to use their own initiative, work under pressure, maintain confidentiality at all times, and meet strict deadlines.
Full details of duties and responsibilities are outlined in the attached Job Description.

The post holder will have experience of working in a similar environment and will possess previous administrative experience., Proven administration experience working within a team
RSA/OCR Level 2 Typing qualification (or equivalent experience)
Experience working in a customer, patient or service user-focused environment
Excellent verbal and written communication skills
Strong interpersonal skills
Good IT skills, including Microsoft Office packages (including Microsoft Word)
Experience of using electronic patient record systems such as RiO (training will be provided if required)
Note-taking skills
Ability to use initiative and work independently
Well organised, with the ability to prioritise workload and meet deadlines
Flexible and adaptable approach to work
Applications are invited from suitably qualified and experienced candidates. You must hold the qualifications outlined within the Essential Criteria of the Person Specification., This role is based within a mental health service and may involve regular exposure to sensitive, distressing or emotionally challenging situations. The post holder may have contact (in person or via telephone) with service users experiencing acute mental health difficulties, and may handle confidential information relating to complex or traumatic circumstances. Applicants should therefore be able to demonstrate resilience, emotional awareness, and the ability to maintain professionalism, confidentiality and compassion at all times. This is a non-clinical role and the post holder will be expected to work strictly within the boundaries of the role, referring any clinical queries or requests for advice to the appropriate qualified professional.

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
+ Cultural diversity staff network
+ Disabled staff network
+ LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
+ Armed Forces and Veterans Staff Network
+ Mind, Health and Wellbeing Community
+ Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We're always seeking to improve as an organisation. Do you want to be part of that?
Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay