Administration Apprentice

Introduction

An exciting opportunity has arisen for an Administration Apprentice to join Independent Cleaning Services! You'll support the day-to-day running of the business across HR, Operations, Finance, Compliance and Customer Service, while gaining hands-on experience with industry-leading systems including Timegate and Cleanlink.

About the Employer

ICS Cleaning is a regional service provider based in the North of England, operating as part of the SPS Group. Their work spans contract cleaning, specialist cleaning, floor care, washroom management and education cleaning — delivered across schools, offices, retail sites, industrial premises and local authority buildings. At ICS – Independent Cleaning Services, they believe in investing in people. As an apprentice, you’ll be supported every step of the way while developing the skills, knowledge, and confidence to build a successful career in business administration.

What You'll Do

• Assisting with the onboarding of new employees, including checking and verifying right-to-work and identification documents
• Ensuring employee compliance records are completed, filed, and maintained, including induction records, health questionnaires, and employment documentation
• Supporting DBS applications and maintaining safeguarding records for employees working in schools and other regulated environments
• Recording and filing client service reviews, audits, and quality assurance documentation
• Maintaining accurate electronic filing systems and updating company databases
• Using company systems, including Cleanlink and Timegate, to support daily administrative and operational tasks
• Processing purchase and sales invoices before forwarding documentation to the Accounts Department
• Monitoring stock levels and assisting with ordering cleaning products, uniforms, consumables, and office supplies
• Assisting with updates to the company website and social media platforms, including recruitment advertising
• Maintaining annual leave records and holiday information
• Issuing and recording staff uniforms while maintaining accurate stock control
• Answering telephone calls, responding to emails, and providing general administrative support
• Carrying out other reasonable administrative duties to support the wider business

Training Outcome

• This Apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience
• Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9.00am - 5.00pm

Expected Duration: 1 Year 6 Months

Training Provider: HULL BUSINESS TRAINING CENTRE LIMITED