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Admin Support Manager

The Insolvency Service, Birmingham

Admin Support Manager

Salary not available. View on company website.

The Insolvency Service, Birmingham

  • Full time
  • Permanent
  • Remote working

Posted 1 day ago, 15 Sep | Get your application in today.

Closing date: Closing date not specified

Job ref: af2b2baa3e6845078d9559ac5d137edf

Location ref: Birmingham

Full Job Description

  • balance workload demand against available resources, working closely with the Senior Office Manager and the relevant Deputy Heads
  • line management responsibilities including HR, staff management and staff performance activities/reporting, linking objectives to local and divisional targets and expectations
  • lead regular team meetings including management briefings, monitoring the team's performance, identifying and addressing issues as they arise
  • build and promote an inclusive culture with an acceptance and understanding of individual differences
  • be committed to the wellbeing, health and safety of your staff both in the office and working from home
  • be committed to the development of yourself and others with a focus on continuous improvement
  • ensure audits are completed as per the local audit plan, providing feedback on findings to senior management and staff, The Admin Support Manager will be responsible for:
  • managing workflow to ensure targets and quality standards are met and are consistent across the team
  • providing technical advice and support to the team as and when it is required
  • providing support to the Senior Office Manager and the rest of the management team
  • compiling the monthly performance statistics within 3 working days of month end and providing regular commentary to the management team
  • ensuring adequate resource to ensure that casework is completed against departmental targets
  • identifying and addressing training needs within the team, ensuring that procedural changes and all desk instructions are up to date and clear
  • managing of a number of busy inboxes and spreadsheets
  • overseeing the quality and consistency of data input onto various in-house case management systems
  • allocating cases, disclosure requests and technical queries to the vetting team

    The Insolvency Service is a leading government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
    • Investigation Services, which sits within the Agency's Enforcement Group, delivers a range of enforcement activities, both civil and criminal in nature, to support fair and open markets. We do this by effectively enforcing the statutory company and insolvency regimes, maintaining public confidence in those regimes, and reducing the harm caused to victims of fraudulent activity and to the business community. Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men's Network Group and Women's Network Group. We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities. The Insolvency Service is a great place to work, learn and grow your career! The successful candidate will be required to manage a team of up to 8 administrative staff which may include apprentices and agency staff.

Direct job link

https://www.jobs24.co.uk/job/admin-support-manager-127401049
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