Admin / Reception Optical Assistant Apprentice

Introduction

We seek a friendly, organized Optical Assistant/Receptionist to greet patients, schedule appointments, handle calls, and assist with frame selection. Ensure smooth operations by managing records, processing payments, and coordinating with staff. Strong communication and customer service skills required.

About the Employer

The Eye Clinic has a reputation for exceptional eye care. With state-of-the-art technology and a dedicated, experienced staff. We ensure that each client is provided with unparalleled service. ​ Our patients are always treated with care, understanding and attention to detail. No concern is too small for us. Whether you are interested in a comprehensive eye exam or are in the mood for a new pair of frames, our goal is that you leave us with bright, happy and healthy eyes.

What You'll Do

• Customer Care: Greet patients warmly, assist with their enquiries, and guide them through their appointments
• Appointment Management: Schedule appointments, update diaries, and send reminders to ensure efficiency
• Frame and Lens Assistance: Help patients choose frames and lenses suited to their needs, providing helpful advice and recommendations
• Administration: Maintain accurate patient records, handle incoming calls, process payments, and verify insurance details
• Reception Area: Keep the reception tidy and well-presented, ensuring a professional and welcoming environment
• Team Support: Liaise with optometrists and colleagues to ensure seamless patient care and workflow
• Problem Solving: Address patient concerns or queries promptly and professionally

Training Outcome

• Upon completion of this apprenticeship there is the possibility of a permanent position being offered to the right candidate with further training to progress professionally within our organisation

Skills Required

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Confidence with customers
• Professionalism
• Flexibility & Adaptability

Qualifications

• Essential - GCSE - English - 9-3 A*-D
• Essential - GCSE - Mathematics - 9-3 A*-D
• Essential - Knowledge of - MicroSoft Office Applications - Experience
• Desired - Customer Service - Experience - Previous

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday- Friday, 9.00am- 5.00pm.

Expected Duration: 1 Year 9 Months

Number of Positions Available: 2

Training Provider: INTEC BUSINESS COLLEGES LIMITED