Admin and Performance Manager

To be responsible for the leadership and performance management of the administrative services within the Manchester Community Care Group, establishing effective systems and processes to support service continuity across the Division. To take a specific lead within the Division with regard to Information Governance, IM&T, data quality and performance monitoring. To support the SLT, and operational management across the Community Care Group., The post holder will support all Divisional staff in maintaining IT structures and systems which aims to enable clinical teams to efficiently use clinical information systems. The post holder will participate in major change initiatives that modernise systems, environments and services within Manchester Division, and the wider Trust. The post holder will support the Division with the Information Governance agenda. The post holder will provide leadership to the administration teams within the Division and deputise for the Operational Support and Performance Manager as required. The post holder may, on occasion, be required to work across the wider Community Care Group to support initiatives and service needs within other areas of GMMH., To have a thorough understanding of the Clinical Information System This will include representing the Divisions at Trust meetings ensuring local service requirements are considered, including communicating outcomes, agreements and issues

• To have a thorough understanding of Trust performance requirements and how these are captured for reporting via the clinical information system sharing best practice across the Trust
• To have a thorough understanding of the process for recording activity in the Clinical Information System. This will include representation of the Division at Trustwide Data Quality meetings.
• To use this understanding to assist and enable staff using the system to record clinical activity to a standard that will both provide evidence of the quality of care delivered and meet the requirements of the performance and reporting agendas
• Engage with practitioners to embed into practice the delivery of all performance measures by all teams and individuals e.g. CQUIN / SOF / Mental Health Currencies / KPI's
• Support the role of the Clinical Improvement leads to ensure timely intervention to improve performance or DQ in particular areas
• Engage with managers to monitor operational reports, and take remedial action where indicated to ensure delivery of all performance measures by all teams and individuals
• Support the Division in maintaining up to date and appropriate IT systems,structures and devices to support the delivery of high quality care and treatment
• Support the management of the services within agreed budgets.
• Assist in the revision / development of clinical information systems to support clinicians in delivery of care and treatment
• Directly support the achievement of the Information Governance requirements within the Division providing an Information Asset Assistant role and supporting the development of Information Sharing Agreements
• Represent the service within meetings and have the ability to lead on projects as appropriate to the role Training role
• Delivery of targeted training in relation to CQUIN, Mental Health Currencies and other targets on a whole team / individual / staff group basis for all professional groups. This will include delivery of appropriate sessions on induction training for junior doctors for example
• Delivery of both formal training sessions and one-to-one coaching in the workplace relating to use of the Clinical Information System for new staff
• Delivery of both formal training sessions and one-to-one coaching in the workplace relating to use of IT systems and processes which support clinical care
• Preparation of supporting documents such as 'How-to' training guides and help-sheets that will enable system users to embed recording into practice Monitoring
• Work with managers to interpret and use performance reports
• Develop or prepare focused reports to identify areas for improvement
• Support the provision of monthly and quarterly performance reports and associated action plans as appropriate
• Use such reports to identify where staff may need additional assistance in how to complete an activity, or with the effective recording of that activity
• Where a need for further action is identified, work with individuals and their line / team managers to address knowledge and skills deficits Communication
• Possess excellent communication skills, to enable the sharing of 'the standard required and how to do it' information to staff at all levels in the Division
• Develop and maintain effective working relationships with all elements of the Division's services
• Effectively communicate new and updated information relating to Performance measures and targets to all the relevant members of the Division workforce
• To represent the Division in a range of forums ensuring information is shared and/or communicated to relevant personnel Important Information about working for GMMH: All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www.nhsemployers.org The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH., We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we'd love to hear from you. Use of Artificial Intelligence (AI) when writing job applications A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one's achievements, success and challenges. We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further. Sponsorship We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government's website - click here. If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK. The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it here.
  
  Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer., Do you have experience outside the NHS? We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities. We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.
  
  Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users., The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.