Admin Officers

To deliver on the administration function related to the call centre including a close collaboration with external breast screening services within the Pan London structure.To liaise closely with Administration Team Leaders to ensure integration of functions and facilitate the provision of cover for periods of short-term absence. To be fully competent in all administration functions required by the London Breast screening Administrative Hub.All senior Admin Officers are expected to develop the knowledge and ability to provide cover for key elements of each others' work. The specific elements to be covered by each Senior Administration Officer will be specified by the Office Manager and Team Leader, who will also arrange appropriate training. To deliver support services that is in line with the Trust and NHS Breast Screening Programme guidelines and targets.Within the given area of responsibility to use experience and judgement to provide appropriate advice and guidance, referring to the Team Leaders as necessary.To work within a shift pattern including weekends and late evenings to cover the Hub telephone call centre and admin tasks., Please see attached job description for more detail around main responsibilities and specification requirements Job description, Please see attached job description for more detail around main responsibilities and specification requirements Person Specification Royal Free World Class Values Essential

• Demonstrate ability to meet the Trust values
  
  5 GCSE's or equivalent
• Key skills level 2 in Literacy or equivalent, Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances
• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using information technology such as Word and Excel in work-related activities
• Demonstrate awareness of issues around confidentiality
• Ability to work independently and under pressure
• Good knowledge of Microsoft systems including word, excel and outlook
Desirable
• Training delivery experience
• Working knowledge of the NHSBSP
Skills and aptitudes Essential
• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action form a range of alternative approaches
• Good level of verbal and written communication
• Able to handle difficult and distressing situations effectively
• Able to prioritise own workload to set and meet deadlines
• Able to compose correspondence and reports
• Able to work as part of a team
• Punctuality
Desirable
• Good interpersonal and listening skills
• Able to sustain meticulous attention to accuracy and detail
Personal qualities and attributes Desirable
• Good knowledge of the NHS breast screening programme
• Good knowledge of the National Breast Screening System (NBSS)
Person Specification Royal Free World Class Values Essential
• Demonstrate ability to meet the Trust values
Education & professional qualifications Essential
• 5 GCSE's or equivalent
• Key skills level 2 in Literacy or equivalent, Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances
• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using information technology such as Word and Excel in work-related activities
• Demonstrate awareness of issues around confidentiality
• Ability to work independently and under pressure
• Good knowledge of Microsoft systems including word, excel and outlook
Desirable
• Training delivery experience
• Working knowledge of the NHSBSP
Skills and aptitudes Essential
• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action form a range of alternative approaches
• Good level of verbal and written communication
• Able to handle difficult and distressing situations effectively
• Able to prioritise own workload to set and meet deadlines
• Able to compose correspondence and reports
• Able to work as part of a team
• Punctuality
Desirable
• Good interpersonal and listening skills
• Able to sustain meticulous attention to accuracy and detail, Good knowledge of the NHS breast screening programme
• Good knowledge of the National Breast Screening System (NBSS)
  
  The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.