Admin Co-Ordinator | London North West University Healthcare NHS Trust

· Ability to work as part of a team, on your own and under pressure. · Liaising with various members of staff within the hospital. · Provide and receive routine information regarding patients (for example from GPs) requiring tact and discretion, using persuasive skills with awareness of the Trust and Caldicott guidelines. · Deal with enquiries both in person and over the phone from patients, medical staff and the general public in a professional and co-operative manner. · The admin coordinator will from time to time be the first point of contact when dealing with bereaved family and friends; this will require a great deal of discretion, tact and compassion. · Frequent concentration is required in this role. The work is predictable in terms of the daily duties although the number of patients can be unpredictable throughout each day. A high level of concentration is required when inputting data and answering queries from medical staff, patients and visitors. A high level of accuracy is crucial to minimise clinical risk. · Potential daily exposure to distressing information with regards to complex clinical conditions and treatments carried out on the patients. The Admin Coordinator needs to understand a range of routine work procedures that require job training and induction. Specific knowledge and experience requirements relate to: · To have experience of a computerised Hospital Patient Administration System and ensure an up to date working knowledge of the Trust's main inpatient and A&E systems. This includes accurate updating and registering of patient details, use of the 'inpatient waiting list' and 'to come in' functions, managing outpatient appointments and entering emergency admissions and discharges. · General understanding and willingness to develop an understanding of hospital policies and procedures. · The admin coordinator will be required to develop a good understanding of medical terminology. · Knowledge of other admin and clerical systems within the Trust, including a computerized scanner, Microsoft Office packages and the telephone system.

• To ensure compliance with mandatory training.
· There is a requirement for the Admin Coordinators to provide induction training for new starters of all reception tasks and responsibilities.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:
• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.