Admin and Clerical Officer - Maternity Referral Team

An exciting opportunity has arisen for an administrative and clerical assistant to join us on a fixed term basis of 12 months to cover maternity leave. As the successful candidate you will participate in the management and organisation of the maternity Electronic Patient Records (EPR) referral process for the booking of appointments for new pregnancies and transfer of care The Successful applicant is required to work with minimal supervision and coordinate activities to ensure that an efficient service is provided to service users. You will have a welcoming and professional approach to all members ofthe public and staff attending the department, and the ability to deal with sensitive, confidential information and queries regarding service users in a sympathetic and reassuring manner., As part of this role you will be required to:

• Provide comprehensive clerical support to clinical services
• Book service users into into clinics/making appointments
• To receive telephone calls regarding the referral process and assist patients access and complete the process.
• To Contact service users who do not have access to the internet and complete the referral form with them.
• To ensure the patients have access to initial pregnancy appointments at the appropriate time and place and with the appropriate midwife.
• To input data to computerised systems, as required.
• Provide clerical support to the Community Midwifery team as required.
  
  We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services. We are working towards becoming a truly inclusive organisation by celebrating inclusion and diversity, and are committed to eliminating discrimination, reducing health inequalities, promoting equal opportunities and respect for all of our colleagues and patients. We are working hard to enhance the health and wellbeing of our workforce, improving the quality of their working life and valuing their contribution to high quality patient care. Our Flourish at Work is a big part of that. This post would also be attractive to individuals looking for full time employment, working for an organisation who actively promotes a healthy work and home life balance.