Admin Assistant & Receptionist

As an Admin Assistant & Receptionist, you will be the first point of contact for residents, families, visitors and healthcare professionals, providing a warm, professional and welcoming service. The role involves greeting visitors, handling incoming calls and emails, responding to enquiries and supporting visits from prospective residents and their families and also supporting the office with general administrative duties. You will ensure information is passed on appropriately and that everyone contacting or visiting the service receives a positive experience. You will help maintain a clean, tidy and welcoming reception area while providing refreshments and appropriate assistance to visitors and residents. A calm, caring and professional approach is particularly important when supporting people and families during sensitive situations. Working closely with colleagues across the service, you will help ensure the reception operates smoothly and contributes to a welcoming environment for everyone whilst also helping the office with general administration support.

• Previous experience in reception or another customer-facing role
• Confident communication skills, both in person and by telephone
• Good working knowledge of Microsoft Outlook, Word and Excel
• Organised with good attention to detail
• Ability to maintain confidentiality and handle sensitive information appropriately
• Warm, empathetic and professional approach
• Flexible, proactive and able to work independently and as part of a team
• Experience within health or social care is desirable but not essential
  
  Anchor Point Neurological Centre is a purpose-built specialist neurological care and rehabilitation centre in Nursling, Southampton. Supporting adults with complex neurological conditions and injuries, the centre provides personalised rehabilitation and long-term neurological care focused on promoting independence and quality of life. With modern facilities, dedicated therapy spaces, a physiotherapy gym and a supportive environment, colleagues work as part of an experienced multidisciplinary team to make a meaningful difference to the people we support., Inspire Neurocare is part of Care Concern Group, a family owned, market leading care provider with a strong and growing presence across the United Kingdom. Inspire Neurocare provides specialist care and rehabilitation for people with complex neurological needs, with a focus on delivering high quality, person-centred care and creating supportive, rewarding workplaces where our teams can thrive.
  
  £21,945.67 per annum
• 32 hours per week
• 4 days per week including weekdays and weekends
• Paid DBS, pension
• 28 days annual leave (pro rata for part time), inclusive of Bank Holidays
• Employee Assistance Programme, occupational health support and wellbeing services
• Refer a Friend Bonus - up to £750 per referral (nurse & carer roles only)