Additional and Enhanced Services Manager

We are excited to offer a new opportunity for an Additional and Enhanced Service Manager to join our team. In this role, you will support the design of new specialist service offerings and oversee implementation and managing the ongoing delivery of these services, along with the management of existing services. This is a dynamic and engaging role, perfect for someone eager to advance their career and take on new challenges., You will coordinate the launch and implementation of new specialist services and projects, ensuring they are delivered on time, within budget, and ready to operate effectively from day one. This includes developing a comprehensive Service Implementation Brief and Plan for each new or updated service, incorporating input from senior stakeholders. Preparatory work will reflect all critical decision-making information, including identified risks and proposed mitigation strategies. You will allocate resources to meet both the initial mobilisation needs and long-term operational plans. Throughout implementation, you will ensure health and safety standards are upheld by conducting thorough risk assessments. Engaging with both internal and external stakeholders, you will provide service assurance through regular communication and meetings. You will monitor and manage service risks, ensuring they are clearly understood, appropriately mitigated, and regularly reviewed. Managing the teams responsible for delivering additional or enhanced services, you will oversee performance to ensure all services meet contractual obligations and key performance indicators (KPIs). You will be responsible, along with the team, for establishing and managing the associated clinics to deliver the services, and you will be responsible for making the financial claims associated with delivering the services.

An ambitious and motivated person within healthcare, with excellent stakeholder management experience. Who:

• Has successfully managed and motivated a team in a customer-focused organisation
• Has experience of mobilisations
• Has experience in managing enhanced services
• Is organised, and an effective communicator
• Can demonstrate achievement against performance KPIs
• Experience in working within and managing budgets
The role is full time, working Monday to Friday.

SSP Health is the largest GP provider in the Northwest with over 400 staff, 100 doctors and practices in 45 locations. SSP Health streamlines practice management processes through its centralised support services to enable GPs, nurses, and practice teams to focus on delivering the best quality healthcare for their patients how and when they want it. SSP Health offers unique and flexible services, such as minor surgery and specialist clinics, providing patients with convenient, quick access to care closer to home. This reduces the need for lengthy waits for hospital appointments.